---
schema_version: "1"
id: efe89b99fe3416a8ea30aaef8951f39c0c55d9942feeabd66e0e3d41e0c5ad8c
title: Turn Off Custom or Installed In-App Guidance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/iag_custom.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.iag_custom.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8ec012b51bc1f3435eace4c73d59bec28cca7eb89a34990f73c5e9e56e2e6040
description: Prevent custom prompts and walkthroughs that your company created or installed from appearing on their scheduled instances.
products:
  - Sales
  - Sales Enablement
release: "264"
---
# Turn Off Custom or Installed In-App Guidance

Prevent custom prompts and walkthroughs that your company created or installed from appearing on their scheduled instances.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d4110e38">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d4110e38 ">To add, edit, and manage in-app guidance in Lightning Experience as an admin:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d4110e38 ">
              <p>Modify All Data OR Customize Application</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Access to objects or apps related
                to specific prompts</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d4110e38 ">To add, edit, and manage in-app guidance in Lightning Experience as a user who isn’t
              an admin:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d4110e38 ">
              <p>Design and Deliver In-App Guidance</p>
              <p>AND</p>
              <p style="margin-bottom:0;">View All Profiles, View Roles and Role
                Hierarchy, View Setup and Configuration, and access to objects or apps related to specific
                prompts</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d4110e38 ">To add, edit, and manage in-app guidance in Experience Cloud sites as an
              admin:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d4110e38 ">
              <p>Modify All Data OR Customize Application</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Other profile, role, and site
                permissions. See <a href="https://help.salesforce.com/s/articleView?id=sales.customhelp_lex_wt_license.htm&amp;release=264.0.0&amp;type=5" title="A Salesforce admin assigns permissions to users who create in-app guidance in any environment, who access walkthroughs in Lightning Experience, and who access in-app guidance in Experience Cloud sites. No permissions are necessary for accessing prompts in Lightning Experience.">Permissions for Creating and Accessing In-App Guidance</a></p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d4110e38 ">To add, edit, and manage in-app guidance in Experience Cloud sites as a user who isn’t
              an admin:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d4110e38 ">
              <p>Design and Deliver In-App Guidance for Partners</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Other profile, role, and
                site permissions. See <a href="https://help.salesforce.com/s/articleView?id=sales.customhelp_lex_wt_license.htm&amp;release=264.0.0&amp;type=5" title="A Salesforce admin assigns permissions to users who create in-app guidance in any environment, who access walkthroughs in Lightning Experience, and who access in-app guidance in Experience Cloud sites. No permissions are necessary for accessing prompts in Lightning Experience.">Permissions for Creating and Accessing In-App Guidance</a></p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d4110e124">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d4110e124 ">To manage in-app guidance global settings as an admin:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d4110e124 ">
              <p>Modify All Data</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Customize Application</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d4110e124 ">To manage in-app guidance global settings as a user who isn’t an admin:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d4110e124 ">
              <p>Design and Deliver In-App Guidance</p>
              <p>AND</p>
              <p style="margin-bottom:0;">View Setup and
                Configuration</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter In-App Guidance, and then select **In-App Guidance**.
2. Click **Settings**.
3. Turn off **Custom In-App Guidance**.

When this option is turned off, users can still access your custom in-app guidance by following a direct URL that you share with them.

#### See Also

- [Considerations for Creating In-App Guidance](https://help.salesforce.com/s/articleView?id=sales.customhelp_lex_prompt_consider.htm&release=264.0.0&type=5 "Before creating prompts and walkthroughs, review the options available in the In-App Guidance Builder and In-App Guidance Settings window that determine the behavior of the prompts and walkthroughs you create.")