---
schema_version: "1"
id: c956ab9a672dd46902d16f60b51c0601a210e20ff969c2a67f3269979c52b89a
title: Customize the Work Queue
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/hvs_setup_configure_work_queue.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.hvs_setup_configure_work_queue.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 38280a917783704fb77fa50952f8a626fabad32ffd180843e716abe345b40765
description: Select up to three fields to appear in the work queue so that your sales reps see the information at a glance.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Customize the Work Queue

Select up to three fields to appear in the work queue so that your sales reps see the information at a glance.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <a href="https://www.salesforce.com/sales/engagement-platform/" target="_blank">Sales Engagement</a>, which is included with Sales in <strong>Performance</strong>, <strong>Einstein 1</strong>, and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service and Lightning Platform.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d124196e80">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d124196e80 ">To set up Sales Engagement:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d124196e80 ">Customize Application AND Modify All Data</td>

          </tr>
        </tbody>
      </table>

1. From Setup, select **Object Manager**, and then click the name of the entity whose layout you want to edit.
2. Click **Compact Layouts**, and click the name of the layout you want to customize.
3. Click **Edit**.
4. In the **Selected Fields** column, the first three fields represent the data that displays in the work queue. Change the order of the fields so that the fields you want to display are one of the first three fields listed.
    
    Cadence isn’t supported as a field for the work queue. If it’s one of the first three fields, the fourth field appears in its place.
5. Click **Save**.

You can customize different fields for each record type.