---
schema_version: "1"
id: d9f4d18e5154b3dd399179515558773298eceac164203d3148968079e9e648ff
title: Define Call Result Values for Cadence Branching
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/hvs_setup_call_outcomes.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.hvs_setup_call_outcomes.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bbbf71004d52dca01ba720e5ec92bf751557ffa6f69ff4e8256e7df2fa0c834f
description: Group call result values into categories to easily display the data in reports and use it as branching criteria for cadences.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Define Call Result Values for Cadence Branching

Group call result values into categories to easily display the data in reports and use it as branching criteria for cadences.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <a href="https://www.salesforce.com/sales/engagement-platform/" target="_blank">Sales Engagement</a>, which is included with Sales in <strong>Performance</strong>, <strong>Einstein 1</strong>, and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service and Lightning Platform.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d47163e83">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d47163e83 ">To set up Sales Engagement:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d47163e83 ">Customize Application AND Modify All Data</td>

          </tr>
        </tbody>
      </table>

1. From Setup, enter **Sales Engagement** in the Quick Find box, and then select **Sales Engagement Settings**.
2. Click the **Call** tab.
3. In the Cadence Call Settings section, edit the Define Call Results for Branching section and enable the feature.
4. Enter the call result values used by your org next to the related call result categories.
    
    If your org is using Lightning Dialer, click the **Edit Call Result Values** link to confirm or modify your org’s current call result values.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)
    
    Note Make sure you enter the call result values correctly.
5. Click Save.