---
schema_version: "1"
id: 8dde2eafd1acaad25289021ed581412b3d624074998cbbc4bab6ee03640506b2
title: Set Up a Prospect Queue for Your Sales Prospecting Bot
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/hvs_setup_bot_queue.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.hvs_setup_bot_queue.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e82a8e9ed8da7920f5c162782f5f0e77ad928d6dd585b94696f4f42c949b2f69
description: Assign your sales prospecting bot’s incoming leads to sales reps automatically with a prospect queue. When a new Lead work item is assigned to the prospect queue, Omni-Channel attempts to route it to a sales rep using your routing configuration.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Set Up a Prospect Queue for Your Sales Prospecting Bot

Assign your sales prospecting bot’s incoming leads to sales reps automatically with a prospect queue. When a new Lead work item is assigned to the prospect queue, Omni-Channel attempts to route it to a sales rep using your routing configuration.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <a href="https://www.salesforce.com/sales/engagement-platform/" target="_blank">Sales Engagement</a>, which is included with Sales in <strong>Performance</strong>, <strong>Einstein 1</strong>, and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service and Lightning Platform.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d71229e80">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d71229e80 ">To create or change queues: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d71229e80 ">Customize Application AND Manage Public List Views</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d71229e80 ">To change queues created by other users:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d71229e80 ">Customize Application AND Manage Public List Views AND Manage Users</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note The Prospecting Bot is in maintenance mode. Existing bots continue to be supported. However, no new features or enhancements will be added. Looking for information about Agentforce Prospecting instead? We recommend using that agent when implementing AI for your prospecting needs. See [Learn About Agentforce Prospecting](https://help.salesforce.com/s/articleView?id=sales.sales_agent_prospecting_learn_about.htm&type=5&language=en_US) to get started.

1. From Setup, in the Quick Find box, enter Queues, select **Queues**, and then click **New**.
2. For the Label field, enter Leads.
3. Select the routing configuration that you created when you set up Omni-Channel for your bot.
4. If you use divisions, select the queue’s default division.
5. Add the Lead object to the queue.
6. Add your sales reps as queue members. The members are assigned records from this queue. Members can be individuals, roles, public groups, territories, connections, or partner users. Guest users can’t be queue members.
7. Save your changes.

- **[Create Assignment Rules for Your Sales Prospecting Bot’s Prospect Queue](https://help.salesforce.com/s/articleView?id=sales.hvs_setup_bot_queue_rules.htm&release=264.0.0&type=5)**  
    Use lead assignment rules to add your sales prospecting bot’s leads to your prospect queue automatically.

#### See Also

- [Rules and Queues](https://help.salesforce.com/s/articleView?id=service.automation_rules_queues_parent.htm&type=5&language=en_US)
- [How Does Omni-Channel Queue-Based Routing Work?](https://help.salesforce.com/s/articleView?id=service.omnichannel_routing.htm&type=5&language=en_US)