---
schema_version: "1"
id: 2e253e86a2aca6cb14f718edb2ad816fe6a1dd2ab332eec7cfcd452ae6fe67ac
title: Create a Presence Status for Your Sales Prospecting Bot
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/hvs_setup_bot_presence_status.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.hvs_setup_bot_presence_status.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c592a969ac9734d00f0487bde0303f3fe7b7659069bf6adb04788451faa36d93
description: Presence statuses indicate if a sales rep is online and available to receive prospects. Create a presence status for your sales prospecting bot that includes your service channel. That way, reps that are assigned to this presence status can receive your bot’s incoming leads.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Create a Presence Status for Your Sales Prospecting Bot

Presence statuses indicate if a sales rep is online and available to receive prospects. Create a presence status for your sales prospecting bot that includes your service channel. That way, reps that are assigned to this presence status can receive your bot’s incoming leads.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <a href="https://www.salesforce.com/sales/engagement-platform/" target="_blank">Sales Engagement</a>, which is included with Sales in <strong>Performance</strong>, <strong>Einstein 1</strong>, and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service and Lightning Platform.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d176148e80">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d176148e80 ">To set up Omni-Channel:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d176148e80 ">Customize Application</td>

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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note The Prospecting Bot is in maintenance mode. Existing bots continue to be supported. However, no new features or enhancements will be added. Looking for information about Agentforce Prospecting instead? We recommend using that agent when implementing AI for your prospecting needs. See [Learn About Agentforce Prospecting](https://help.salesforce.com/s/articleView?id=sales.sales_agent_prospecting_learn_about.htm&type=5&language=en_US) to get started.

1. From Setup, in the Quick Find box, enter Presence Statuses, select **Presence Statuses**, and then click **New**.
2. For the Status Name field, enter Available - Lead.
3. For the status option, select **Online**. The Online status lets reps who use this presence status receive new work items.
4. Add the Leads service channel to the Available Channels list.
5. Save your changes. To add more statuses, repeat the steps. For example, you can create a Busy presence status to indicate that a rep is unavailable and can’t receive incoming prospects.
6. [Give reps access to your presence statuses](https://help.salesforce.com/s/articleView?id=service.omnichannel_set_access_presence_statuses.htm&type=5&language=en_US) through permission sets or profiles.

#### See Also

- [Presence Status Settings](https://help.salesforce.com/s/articleView?id=service.service_presence_status_settings.htm&type=5&language=en_US)