---
schema_version: "1"
id: 62db8176eb1039e740f7516f29927e471f47778e58c6b39d429afe17504019a6
title: Deploy Your Bot to Your Experience Cloud Site
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/hvs_setup_bot_experience_cloud.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.hvs_setup_bot_experience_cloud.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4eb99d1cbf52e8c1f053a5553f8a9e2037150aa21b8974cca2c8015e6f34d2bc
description: Add your sales prospecting bot to an existing Experience Cloud site to increase case deflection and user engagement.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Deploy Your Bot to Your Experience Cloud Site

Add your sales prospecting bot to an existing Experience Cloud site to increase case deflection and user engagement.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <a href="https://www.salesforce.com/sales/engagement-platform/" target="_blank">Sales Engagement</a>, which is included with Sales in <strong>Performance</strong>, <strong>Einstein 1</strong>, and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service and Lightning Platform.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d83583e80">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d83583e80 ">To customize an Experience Cloud site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d83583e80 ">
              <p>Be a member of the site AND Create and Set Up Experiences</p>
              <p style="margin-bottom:0;">OR</p>
              <p style="margin-bottom:0;">Be a member of the
                site AND an experience admin, publisher, or builder in that site</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note The Prospecting Bot is in maintenance mode. Existing bots continue to be supported. However, no new features or enhancements will be added. Looking for information about Agentforce Prospecting instead? We recommend using that agent when implementing AI for your prospecting needs. See [Learn About Agentforce Prospecting](https://help.salesforce.com/s/articleView?id=sales.sales_agent_prospecting_learn_about.htm&type=5&language=en_US) to get started.

To get started, deploy your bot to your Experience Cloud site. You can also deploy your bot to Chat channels (in-app and web) and SMS, Facebook Messenger, and WhatsApp channels. To add your bot to a conversation channel, see [Deploy Your Bot to Your Channels](https://help.salesforce.com/articleView?id=service.bots_service_deploy_to_channels.htm&type=5&language=en_US).

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note You can create multiple bots, but an Experience Cloud site can only have one active bot.

1. From Setup, in the Quick Find box, enter All Sites, and select **All Sites**. Then click **Builder** next to your site.
2. From Settings, select **Security & Privacy**. Ensure that your security Level is **Relaxed CSP**, then under Trusted Sites for Scripts, click **Add Trusted Site**.
3. For the Name field, enter Sales Prospecting Bot.
4. For the URL field, enter your bot’s Chat API Endpoint, and omit /chat/rest/. You can find your bot’s Chat API endpoint on the Chat Settings page in Setup.
5. Select **Active**, then click **Add Site**.
6. To add and configure the chat component on the site, open the Components panel, and then search for Embedded Service Chat. Add the Embedded Service Chat component to the Template Footer region of your site’s home page.
7. Label your chat button, and specify the remaining settings.
8. To test your bot from a sales rep’s perspective, [test your embedded chat window](https://help.salesforce.com/s/articleView?id=service.snapins_chat_test.htm&type=5&language=en_US).
9. Before you deploy your bot on your live Experience Cloud site, [add knowledge articles](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_authoring.htm&type=5&language=en_US) with your company and product information. To serve knowledge articles with your bot, you must add the summary field to the Knowledge object’s page layout.
10. To deploy the bot on your live Experience Cloud site, click **Publish**, and then click **Got It**.

#### See Also

- [Experience Cloud](https://help.salesforce.com/s/articleView?id=experience.networks_overview.htm&type=5&language=en_US)
- [Embedded Service Component](https://help.salesforce.com/s/articleView?id=experience.rss_snapins_chat.htm&type=5&language=en_US)
- [Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_whatis.htm&type=5&language=en_US)