---
schema_version: "1"
id: 7f3df0ddbcee3f98b0772001503dd5123d31bc54b2b5447c722430c9a78d2936
title: CRM Analytics Sales Engagement Performance Dashboards
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/hvs_reports_performance_analytics_dashboards.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.hvs_reports_performance_analytics_dashboards.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 62b3520052fbf252a9dacc08edc67d1748b75f120e5ec81edb02ab689e16df6d
description: There are three out-of-the-box Sales Engagement Performance Dashboards powered by CRM Analytics.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# CRM Analytics Sales Engagement Performance Dashboards

There are three out-of-the-box Sales Engagement Performance Dashboards powered by CRM Analytics.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <a href="https://www.salesforce.com/sales/engagement-platform/" target="_blank">Sales Engagement</a>, which is included with Sales in <strong>Performance</strong>, <strong>Einstein 1</strong>, and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service and Lightning Platform.</td></tr></tbody></table>

## Lead Performance Dashboard

The Lead Performance dashboard shows details of how your team is working their leads, both within and outside of Sales Engagement. The dashboard includes all leads, not just leads that have been assigned to cadences.

Key Data Points

- How many leads were touched
- The number of conversions
- The average number of touches per lead
- Average touches per lead
- Average minutes to first outreach
- Average days to convert

Sales teams can filter lead statistics by sales rep, date range, and cadence.

## Engagement Performance Dashboard

With the Engagement Performance dashboard, view prospect engagement statistics for emails (sent, opened, delivered) and phone calls, sorted by cadence, date range, sales rep, or a combination. Email clicks and reply engagements can also be configured to appear here.

Key Data Points

- Email engagement totals
- Phone call disposition totals
- Filter by users and their step level engagements (Only available in the Sales Engagement Performance Dashboard.)

Sales teams can filter engagement statistics by sales rep, date range, cadence, and step type.

In standard platform reports, you can only see steps and their engagements separately from users and their engagements.

## Cadence Performance Dashboard

View cadence effectiveness with the Cadence Performance dashboard. Details include statistics on targets-in-progress, lead conversion, and cadence completions.

Key Data Points

- Targets in Progress
- Leads Converted
- Completed Last Step
- Manually Removed
- Automatically Exited
- Completed On Time
- Completed Overdue
- Skipped
- Targets Currently Paused

Sales teams can filter engagement statistics by sales rep, date range, sales, and cadence.