---
schema_version: "1"
id: 26c2980bbafa0f02b90b446227f2aa81eb554b28a3aae1b67b0ba3ed14304393
title: View Prospect Engagement in the Work Queue
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/hvs_engagement_work_queue.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.hvs_engagement_work_queue.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a534f33c72f92ffe871f854ae65389fd5b466ba0d1704037791469fc89f46ff1
description: Prioritize your sales outreach based on prospect engagement shown in the My Feed tab.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# View Prospect Engagement in the Work Queue

Prioritize your sales outreach based on prospect engagement shown in the My Feed tab.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <a href="https://www.salesforce.com/sales/engagement-platform/" target="_blank">Sales Engagement</a>, which is included with Sales in <strong>Performance</strong>, <strong>Einstein 1</strong>, and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service and Lightning Platform.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d171377e80">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d171377e80 ">To view prospect engagement:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d171377e80 ">
              <p>Sales Engagement User or Sales Engagement User Included</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Sales Engagement Cadence Creator Included</p>
            </td>

          </tr>
        </tbody>
      </table>

The My Feed tab of the Work Queue shows alerts when prospects engage with tracked emails, so you can follow up immediately. You can also see an alert when a record is assigned to you.

![The My Feed tab in the Work Queue.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/high_velocity_sales/hvs_my_feed2.png)

The My Feed tab shows the latest engagements. Sales reps can sort and filter the list.

To view an email and its engagement details, click the email subject.

![The Engagements list for an email.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/high_velocity_sales/hvs_email_engagements_list.png)

If you don’t use Einstein Activity Capture, click the email subject and then the **Engagement** tab to see the list.

The Engagement list shows the latest engagement for each engagement type. Sales reps see dates and times when recipients opened emails or clicked links, and how many times they interacted, in a chronological list. Use the engagement details to identify the most interested prospects for prompt follow-up.