---
schema_version: "1"
id: 0c5f73612ae901ebebaa1278e71f54c6576dce52de832e763af1e9cd23c101f8
title: Add the Work Queue Component to Email Integration Panes for Outlook and Gmail
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/hvs_email_integration_pane.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.hvs_email_integration_pane.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 46296e09d542750c9cf23f574e8bb0d3d883c5217f28233db3dd0a8c9b5df157
description: Sales reps can access the Sales Engagement Work Queue directly from the integrations with Microsoft® Outlook® and Gmail™. Add the Work Queue component to its own tab in a new or existing email application pane. Then assign the pane to your Sales Engagement users.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Add the Work Queue Component to Email Integration Panes for Outlook and Gmail

Sales reps can access the Sales Engagement Work Queue directly from the integrations with Microsoft® Outlook® and Gmail™. Add the Work Queue component to its own tab in a new or existing email application pane. Then assign the pane to your Sales Engagement users.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <a href="https://www.salesforce.com/sales/engagement-platform/" target="_blank">Sales Engagement</a>, which is included with Sales in <strong>Performance</strong>, <strong>Einstein 1</strong>, and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service and Lightning Platform.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d46334e80">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d46334e80 ">To set up the email integrations to use custom email application panes:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d46334e80 ">Customize Application</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d46334e80 ">To create and save Lightning pages in the Lightning App Builder:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d46334e80 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

Give your reps the flexibility to work through their queue from their email application.

![Work Queue component in its own tab in the email integration pane.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/high_velocity_sales/hvs_work_queue_email_integrations.png)

1. From Setup, enter Integration in the Quick Find box, then select **Outlook Integration and Sync** or **Gmail Integration and Sync**.
2. Expand **Let users access Salesforce records from Outlook/Gmail** and enable **Customize Content with App Builder**.
3. Under Email Application Panes, click **Create New Pane** and select **With Inbox Features**, or edit an existing pane in the list.
4. Click the Tabs component.
    
    ![The default Tab set in the email integration pane for Outlook and Gmail integrations.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/high_velocity_sales/hvs_work_queue_email_integrations_tabs.png)
5. In the Tabs component properties, click **Add Tab**.
6. Click the tab and select **Custom** title.
7. Enter a descriptive title for the tab, such as Work Queue, or something that describes the queue for your sales reps, and click **Done**.
8. Keep the tab visible in both Compose and Read modes.
    
    ![The Tab properties showing the Title and Visible In options for the tab.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/high_velocity_sales/hvs_work_queue_email_integrations_tab_props.png)
9. Drag and move the tab in the Tabs list to where you want it to display.
    
    Tabs are listed from top to bottom in the order they display from left to right in the pane. To make sure that a tab is visible without extra clicks, place the tab in one of the first few positions.
10. Drag the Work Queue component to the tab.
    
    ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_tip.png)
    
    Tip To track links in emails started from the Work Queue in Outlook, also add the Email Tracking component to a tab available in Compose mode.
    
    ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_tip.png)
    
    Tip The My Feed tab in the Work Queue shows engagements and alerts for emails sent from the Work Queue and tracked emails sent from outside the Work Queue. That information is also shown in the Feed tab in the email integration pane. To prevent duplicate feeds for reps who use the Work Queue, use the Lightning App Builder to remove the Feed tab from the email integration pane.
11. Click **Save**.
12. Activate and assign the pane to the user profiles of reps who use Sales Engagement.