---
schema_version: "1"
id: 34983ec2714abb20f72b864aeeedc446780fee019c1ac2fbcd6b15517795f6da
title: Create Call Scripts and Email Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/hvs_create_call_scripts.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.hvs_create_call_scripts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9115a3777d598ea3eff40e3fd03f93547157b1466e93b865c817e703ff742659
description: Use the Navigation Menu to create call scripts and email templates for your cadences.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Create Call Scripts and Email Templates

Use the Navigation Menu to create call scripts and email templates for your cadences.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <a href="https://www.salesforce.com/sales/engagement-platform/" target="_blank">Sales Engagement</a>, which is included with Sales in <strong>Performance</strong>, <strong>Einstein 1</strong>, and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service and Lightning Platform.</td></tr></tbody></table>

1. Click the Navigation Menu dropdown.
2. Select **Email Templates** or **Call Scripts**.
    
    ![Navigation Menu dropdown with Call Scripts highlighted](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/high_velocity_sales/hvs_call_scripts_select.png)
3. Create an email template or call script.
    
    If you’re using the Split View, click the action dropdown and select **New**.

Email templates used in cadences must be accessible to the sales rep. Store them in the public folder.