---
schema_version: "1"
id: 9487edf76a2d92760d6a33a6dfaaea02d0d12f519a2210b8685e64b2b9838897
title: Use Cadences for a Commerce Reorder Portal
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/hvs_cadences_reorder_portal.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.hvs_cadences_reorder_portal.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8136991d4af0f5015f0763505747a5940db892278b53995d5af3efa78591f1b2
description: A Commerce reorder portal provides a streamlined way to sell to repeat customers. After you create the reorder portal, you can configure a cadence with a preconfigured screen flow so that your reps can start inviting their contacts to place self-service reorders. You can use a standard cadence or a quick cadence.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Use Cadences for a Commerce Reorder Portal

A Commerce reorder portal provides a streamlined way to sell to repeat customers. After you create the reorder portal, you can configure a cadence with a preconfigured screen flow so that your reps can start inviting their contacts to place self-service reorders. You can use a standard cadence or a quick cadence.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <a href="https://www.salesforce.com/sales/engagement-platform/" target="_blank">Sales Engagement</a>, which is included with Sales in <strong>Performance</strong>, <strong>Einstein 1</strong>, and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service and Lightning Platform.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d92092e80">User
              Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d92092e80 ">To add prospects to cadences:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d92092e80 ">
              <p>Sales Engagement User</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Sales Engagement User
                Included</p>
            </td>

          </tr>
        </tbody>
      </table>

1. In the Sales Engagement app, go to the detail page of the contact that you want to invite to use the reorder portal.
    
    Each contact that you add to the reorder portal must have a unique email address. The contact’s email address is set as their username for the reorder portal. If another user has the same email address, you can't complete the invitation.
2. From the Actions menu, select **Add to Cadence**.
3. Fill out the cadence details.
    
    1. For the cadence (1), enter and select **Quick Cadence: Invite Contact to Reorder Portal**. Or, to use a standard cadence, enter and select **Invite Contact to Reorder Portal**.
    2. For the target assignee (2), choose the user who monitors the cadence steps for the prospect that you’re adding.
        
        You can assign the record owner, yourself, or any other Sales Engagement user. The cadence steps for the prospect that you’re adding appear in the assignee’s work queue as they come due.
    3. Click **Add** (3).
    
    ![Add to Cadence screen with Quick Cadence: Invite Contact to Reorder Portal as the selected cadence.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/high_velocity_sales/hvs_reorder_quick_cadence.png)
4. From the Sales Engagement component on the record detail page, the target assignee can launch the cadence by clicking **Take Action**.
    
    ![Add to Cadence screen with Quick Cadence: Invite Contact to Reorder Portal as the selected cadence.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/high_velocity_sales/hvs_reorder_cadence_take_action.png)
5. From the reorder portal dropdown list, select your reorder portal.
6. To view the product pricing displayed to the contact, click **Review Pricing**.
    
    If the contact is the first user of their account’s reorder portal, the last purchase price of each product determines the pricing. After the initial invitation, the price book assigned to the account determines the pricing. You can manage pricing in the Commerce app. See
    
    [Price Books](https://help.salesforce.com/s/articleView?id=commerce.comm_pricebooks.htm&type=5&language=en_US).
7. To continue to the email composition screen, click **Invite**.
8. Customize the invitation email.The default email is created based on the Commerce Reorder Portal: Invitation template. When you're done, click **Send**.
    
    You can also use Einstein to generate a draft of the invitation email.
    
    ![Add to Cadence screen with Quick Cadence: Invite Contact to Reorder Portal as the selected cadence.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/high_velocity_sales/hvs_reorder_cadence_email.png)

#### See Also

- [Create a Commerce Store or Reorder Portal](https://help.salesforce.com/s/articleView?id=sf.comm_use_template.htm&language=en_US)