---
schema_version: "1"
id: 0edac73bda2ebca4556873089ceaf5c46d5907cf9017eca0f54d2708c5cb3faf
title: Why can't I add emails to Salesforce for Outlook (Retiring)?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/faq_sfo_why_not_authorized_add_emails.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.faq_sfo_why_not_authorized_add_emails.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2268c0edc16098dc54d630c75cc748325fd6eb022574669d50a1e81b0ab403b7
description: Your email address isn't authorized in Salesforce for Outlook.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Why can't I add emails to Salesforce for Outlook (Retiring)?

Your email address isn't authorized in Salesforce for Outlook.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Full product retirement for Salesforce for Outlook is scheduled on January 30, 2027. See [Salesforce for Outlook Retirement](https://help.salesforce.com/s/articleView?id=000393445&type=1&mode=1&language=en_US). To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See [Move from Salesforce for Outlook (Retiring) to the Next-Generation Products](https://help.salesforce.com/articleView?id=outlookcrm_sfo_move_parent.htm&language=en_US).

If you receive the error message User is not authorized to send emails to this service when you use Salesforce for Outlook to add emails, your email address isn't authorized in Salesforce.

To authorize email addresses in Salesforce:

1. From your personal settings, enter My Email to Salesforce in the Quick Find box, then select **My Email to Salesforce**.
2. In My Acceptable Email Addresses, enter the email addresses you want to authorize. Salesforce allows you to add emails through Salesforce for Outlook from only the addresses listed in this field. You cannot leave this field empty.

#### See Also

- [Edit Your Salesforce for Outlook (Retiring) Email Settings](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_personal_config_email.htm&release=264.0.0&type=5 "See whether your administrator lets you add emails to Salesforce from Microsoft® Outlook®, and change your email settings based on your needs.")