---
schema_version: "1"
id: eebbb7c0cfb9de6a30a1f550c71cff993338d8ef7f132e25f4eb9044603c69b7
title: Why is my Salesforce for Outlook (Retiring) installation failing on the prerequisites screen?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/faq_sfo_why_is_my_installation_failing.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.faq_sfo_why_is_my_installation_failing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2cef3ce1e68d3a38ffbf776901ee44b3e90b9c9b81661744d379e01a68b470aa
description: It’s possible that your system doesn’t meet all system requirements for Salesforce for Outlook. Verify your system meets these requirements, then try installing Salesforce for Outlook again.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Why is my Salesforce for Outlook (Retiring) installation failing on the prerequisites screen?

It’s possible that your system doesn’t meet all system requirements for Salesforce for Outlook. Verify your system meets these requirements, then try installing Salesforce for Outlook again.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Full product retirement for Salesforce for Outlook is scheduled on January 30, 2027. See [Salesforce for Outlook Retirement](https://help.salesforce.com/s/articleView?id=000393445&type=1&mode=1&language=en_US). To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See [Move from Salesforce for Outlook (Retiring) to the Next-Generation Products](https://help.salesforce.com/articleView?id=outlookcrm_sfo_move_parent.htm&language=en_US).

#### See Also

- [Salesforce for Outlook (Retiring)](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sfo_about.htm&release=264.0.0&type=5 "Sync contacts, events, and tasks between your desktop-based version of Outlook and Salesforce. Select an email in Outlook to see related Salesforce records, like leads, contacts, tasks, and opportunities. And relate that email to the Salesforce records of your choice.")
- [Install and Set Up Salesforce for Outlook (Retiring)](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_install.htm&release=264.0.0&type=5 "Follow these steps to install Salesforce for Outlook in your org.")
- [Salesforce for Outlook (Retiring) System Requirements](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sys_req.htm&release=264.0.0&type=5 "Your computing environment must meet these system requirements to install and use Salesforce for Outlook.")