---
schema_version: "1"
id: b8078efb33fbc1d246db7265d8240245ae84835cd5ab161764feb150f1033701
title: When I add emails to Salesforce for Outlook (Retiring), how can I include email attachments?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/faq_sfo_email_attach.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.faq_sfo_email_attach.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 68558b8ddb3e552439f3d8d6e7d1ab4ffa8ff74b2e0f3092ecbfdf0be4e870bb
description: Yes. If you meet the requirements, you can include email attachments when you add emails to Salesforce.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# When I add emails to Salesforce for Outlook (Retiring), how can I include email attachments?

Yes. If you meet the requirements, you can include email attachments when you add emails to Salesforce.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Full product retirement for Salesforce for Outlook is scheduled on January 30, 2027. See [Salesforce for Outlook Retirement](https://help.salesforce.com/s/articleView?id=000393445&type=1&mode=1&language=en_US). To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See [Move from Salesforce for Outlook (Retiring) to the Next-Generation Products](https://help.salesforce.com/articleView?id=outlookcrm_sfo_move_parent.htm&language=en_US).

- You and your administrator enable the correct settings.
- Salesforce has enough space to store the attachment.
- The attachment file size doesn’t exceed Salesforce general email limits.

When you add an email to Salesforce, the email is added as a new task. When you add email attachments using Salesforce for Outlook or Email to Salesforce, attachments are included on the Attachments related lists. When you add attachments using Outlook integration, attachments are added to your Salesforce Files.

Depending on how your administrator configured your settings, you can add email attachments to Salesforce in one of several ways.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:25%">
          <col style="width:25%">
          <col style="width:25%">
          <col style="width:25%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d132779e74">If you’re using</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d132779e77">You enable</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d132779e80">Your administrator enables</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d132779e83">Add attachments to Salesforce like this</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="If you’re using" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e74 ">Outlook integration</td>

            <td data-label="You enable" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e77 ">
              <p>Outlook integration in supported versions of Microsoft® Outlook, by
                selecting <samp class="parmname">Manage add-ins</samp>. If the integration isn’t
                available, add it from the Microsoft® AppSource Store or ask your email
                admin to add it for you. </p>
              <p style="margin-bottom:0;">In Salesforce, set your preferences in
                <samp class="parmname">My Email to Salesforce</samp> in your Email
                settings, with <samp class="parmname">Always save email attachments</samp>
                selected
              </p>
            </td>

            <td data-label="Your administrator enables" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e80 ">Outlook Integration and Email to Salesforce in Salesforce
              Setup</td>

            <td data-label="Add attachments to Salesforce like this" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e83 ">After you select to log the email to Salesforce from Outlook, select
              the option to include attachments.</td>

          </tr>
          <tr class="">
            <td data-label="If you’re using" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d132779e74 ">Salesforce for Outlook with side panel</td>

            <td data-label="You enable" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d132779e77 ">&nbsp;</td>

            <td data-label="Your administrator enables" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e80 "><samp class="parmname">Side Panel</samp> and <samp class="parmname">Add Email</samp> in
              your Outlook configuration</td>

            <td data-label="Add attachments to Salesforce like this" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e83 ">Automatically, after you add an email to Salesforce from the side
              panel.</td>

          </tr>
          <tr class="">
            <td data-label="Your administrator enables" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e80 "><samp class="parmname">Side Panel</samp>, <samp class="parmname">Add Email</samp>, and
              <samp class="parmname">Allow users to select attachments</samp> in your
              Outlook configuration
            </td>

            <td data-label="Add attachments to Salesforce like this" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e83 ">When you select <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/outlookcrm/sfo_side_panel_add_attachment.png" alt="Side panel add attachment icon"></span> after you add an email to Salesforce from the
              side panel.</td>

          </tr>
          <tr class="">
            <td data-label="If you’re using" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e74 ">Salesforce for Outlook without side panel</td>

            <td data-label="You enable" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e77 "><samp class="parmname">Email to Salesforce</samp> in your Email settings, with
              <samp class="parmname">Always save email attachments</samp> selected
            </td>

            <td data-label="Your administrator enables" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e80 "><samp class="parmname">Email to Salesforce</samp> in Salesforce Setup and an
              active Outlook configuration that includes you</td>

            <td data-label="Add attachments to Salesforce like this" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e83 ">Automatically, after you add an email to Salesforce using the
              <samp class="parmname">Add Emails</samp> or <samp class="parmname">Send and Add</samp>
              buttons in Outlook.
            </td>

          </tr>
          <tr class="">
            <td data-label="If you’re using" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e74 ">Email to Salesforce</td>

            <td data-label="You enable" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e77 "><samp class="parmname">Email to Salesforce</samp> in your Email settings, with
              <samp class="parmname">Always save email attachments</samp> selected
            </td>

            <td data-label="Your administrator enables" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e80 "><samp class="parmname">Email to Salesforce</samp> in Salesforce Setup</td>

            <td data-label="Add attachments to Salesforce like this" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e83 ">Automatically, after you send the email to your Email to Salesforce
              address.</td>

          </tr>
          <tr class="">
            <td data-label="If you’re using" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e74 ">Gmail Integration</td>

            <td data-label="You enable" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e77 ">Gmail integration in your G Suite Gmail account. If the integration
              isn’t available, add the Chrome™ extension from the Chrome Web
              Store.</td>

            <td data-label="Your administrator enables" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e80 ">Gmail Integration in Salesforce Setup</td>

            <td data-label="Add attachments to Salesforce like this" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e83 ">After you log the email from Gmail, select the option to include
              attachments.</td>

          </tr>
          <tr class="">
            <td data-label="If you’re using" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e74 ">Salesforce Inbox</td>

            <td data-label="You enable" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e77 ">The Salesforce Inbox application on iOS™ and Android™ devices. If the
              application is not available, get it from the App Store or Google Play
              Store.</td>

            <td data-label="Your administrator enables" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e80 ">Salesforce Inbox in Salesforce Setup</td>

            <td data-label="Add attachments to Salesforce like this" class="slds-cell-wrap" style="vertical-align:top;" headers="d132779e83 ">When you log an email to Salesforce, any attachments in the email are
              logged. </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Email Allocations per Edition](https://help.salesforce.com/s/articleView?id=sales.allocations_email_general.htm&release=264.0.0&type=5 "See the allocations for email and email templates per edition.")
- [Add Microsoft® Outlook® Emails to Salesforce Records](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_side_panel_adding_email.htm&release=264.0.0&type=5 "Keep track of important Outlook emails related to Salesforce records from the Salesforce Side Panel.")
- [Set Up Email Options for Salesforce for Outlook (Retiring)](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_config_email.htm&release=264.0.0&type=5 "Help your sales teams track important Microsoft® Outlook® emails related to Salesforce contacts and leads. And get those contacts and leads to appear directly in Outlook.")
- [Set Up Email to Salesforce](https://help.salesforce.com/s/articleView?id=sales.email_my_email_2_sfdc_setup.htm&release=264.0.0&type=5 "To be able to use Email to Salesforce, start by configuring it.")
- [Enable Email to Salesforce for Your Users](https://help.salesforce.com/s/articleView?id=sales.emailadmin_email2salesforce.htm&release=264.0.0&type=5 "Let your users add email to Salesforce records. Email to Salesforce lets users assign emails to leads, contacts, opportunities, and other specific records in Salesforce. That way, it’s easy to track sales-related communications.")