---
schema_version: "1"
id: 687681be3fd4c9df6f05bda53c8b6114d1c87fd6f5b922730f69dce204775bcc
title: Can I add cases using Salesforce for Outlook (Retiring)?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/faq_sfo_can_i_add_cases.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.faq_sfo_can_i_add_cases.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a10251364eb5b45365bbe1bd6b7d7b0df1402a2bca86aaac1d53e949eb636a0a
description: Yes, Salesforce for Outlook supports adding emails to Salesforce as cases.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Can I add cases using Salesforce for Outlook (Retiring)?

Yes, Salesforce for Outlook supports adding emails to Salesforce as cases.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Full product retirement for Salesforce for Outlook is scheduled on January 30, 2027. See [Salesforce for Outlook Retirement](https://help.salesforce.com/s/articleView?id=000393445&type=1&mode=1&language=en_US). To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See [Move from Salesforce for Outlook (Retiring) to the Next-Generation Products](https://help.salesforce.com/articleView?id=outlookcrm_sfo_move_parent.htm&language=en_US).

#### See Also

- [Create Cases from the Outlook Ribbon with Salesforce for Outlook (Retiring)](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_create_cases.htm&release=264.0.0&type=5 "If you track cases in Salesforce, you can create ones from your Microsoft® Outlook® emails. Your administrator needs to first create Email-to-Case destinations that appear in the dropdown list button Create Cases in Outlook. For each destination, you can choose the assignee, which can be either individual users or queues. When you create cases, you can add up to ten emails simultaneously for each destination.")
- [Set Up Create Case for Salesforce for Outlook (Retiring) Users](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_create_case_setup.htm&release=264.0.0&type=5 "The Create Case feature in Salesforce for Outlook lets users create cases in Salesforce from emails in Microsoft® Outlook®. As an administrator, you can create Email-to-Case destinations that appear in the dropdown list button Create Cases in Outlook. For each destination, you choose the assignee, which can be either individual users or queues. You can add up to 10 destinations for each Outlook configuration. When users create cases, they can add up to 10 emails simultaneously for each destination.")