--- schema_version: "1" id: a3fddac739afadb7d97fcbdaf3295e72b04add5433219969216b48f6aa67b5ab title: How Salesforce Manages Sync Conflicts Between Products collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/exchange_sync_sfo_sync_conflict.md canonical_url: https://help.salesforce.com/s/articleView?id=sales.exchange_sync_sfo_sync_conflict.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 52f72c52d53f3ca877878901076986f12d485f5bfc1e08c0a4efa8405773a8ed description: Learn how Salesforce manages conflicts when users are assigned to configurations for multiple products such as Einstein Activity Capture, Lightning Sync, and Salesforce for Outlook. products: - Sales Cloud - Cross Cloud - Service Cloud Voice release: "264" --- # How Salesforce Manages Sync Conflicts Between Products Learn how Salesforce manages conflicts when users are assigned to configurations for multiple products such as Einstein Activity Capture, Lightning Sync, and Salesforce for Outlook. ### Required Editions

Einstein Activity Capture is available in Lightning Experience and all versions of the Salesforce mobile app in Essentials, Professional, Enterprise, Performance, and Unlimited Editions

Lightning Sync is available in Salesforce Classic, Lightning Experience, and all versions of the Salesforce mobile app in Professional, Enterprise, Performance, Unlimited, and Developer Editions

Salesforce for Outlook is available in Salesforce Classic and Lightning Experience (if Salesforce Classic is available in your org) in Personal, Contact Manager, Professional, Enterprise, Performance, Unlimited, and Developer Editions

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png) Important Full product retirement for Salesforce for Outlook is scheduled on January 30, 2027. See [Salesforce for Outlook Retirement](https://help.salesforce.com/s/articleView?id=000393445&type=1&mode=1&language=en_US). To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See [Move from Salesforce for Outlook (Retiring) to the Next-Generation Products](https://help.salesforce.com/articleView?id=outlookcrm_sfo_move_parent.htm&language=en_US). ## Conflicts Between Einstein Activity Capture and Lightning Sync You can’t enable both of these products simultaneously in the same Salesforce org. ## Sync Conflicts Between Salesforce for Outlook and Either Einstein Activity Capture or Lightning Sync We recommend deactivating Salesforce for Outlook configurations before activating Einstein Activity Capture or Lightning Sync configurations that include the same users to sync. Though Salesforce manages some configuration conflicts between products, this best practice prevents you from creating complicated sync configurations that can become difficult to manage later. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png) Note You can add the same users to Salesforce for Outlook configurations and to Einstein Activity Capture configurations with settings enabled for capture only. Using these features simultaneously doesn’t present conflicts for users. Salesforce gives sync preference to objects syncing with Einstein Activity Capture or Lightning Sync. However, because Salesforce gives preference by object, not by configuration type, either or both features can sync your reps’ Microsoft® items. For example, let’s say that a user is assigned to sync contacts, events, and tasks in a Salesforce for Outlook configuration and to sync contacts and events in an Einstein Activity Capture configuration. The users’ tasks sync with Salesforce for Outlook, and the users’ contacts and events sync with Einstein Activity Capture. If you don’t deactivate Salesforce for Outlook configurations first, you can accidentally disable sync or create difficulties with your Salesforce for Outlook migration. #### See Also - [Learn about the Support Differences Between Salesforce for Outlook (Retiring) and the Next-Generation Products](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sfo_move_compare_support.htm&release=264.0.0&type=5 "To prepare for your move from Salesforce for Outlook, review the Outlook integration and Einstein Activity Capture systems requirements and supported Salesforce licenses and editions.") - [Learn about the Feature Differences Between Salesforce for Outlook (Retiring) and the Next-Generation Products](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sfo_move_compare_features.htm&release=264.0.0&type=5 "To help you decide whether the Outlook integration and Einstein Activity Capture are right for you, review how each compares to Salesforce for Outlook. Salesforce for Outlook is scheduled for full retirement in June 2024.") - [Considerations for Running Outlook Integration and Salesforce for Outlook (Retiring) Simultaneously](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sfo_n_ec_limits.htm&release=264.0.0&type=5 "While you can enable both the Outlook integration and the Salesforce for Outlook Side Panel in the same organization, users can’t run both Microsoft® integration features at the same time.") - [Explore Email and Calendar Integration Products](https://help.salesforce.com/s/articleView?id=sales.sfo_vs_email_connect.htm&release=264.0.0&type=5 "Salesforce provides several tools that integrate with Microsoft or Google email and calendar applications. If you’re using Salesforce for Outlook (Retiring) or Lightning Sync, prepare for the move to a replacement product.") - [Outlook and Gmail Integration](https://help.salesforce.com/s/articleView?id=sales.email_int_overview.htm&release=264.0.0&type=5 "Sales reps spend a good portion of their day working in their email, and switching back to Salesforce to get customer, prospect, and opportunity information. Isn’t it time to use email and Salesforce together? The Salesforce integration with Outlook® and Gmail™ helps your reps manage their sales more efficiently. Your reps can view, edit, and add Salesforce records directly from their email, and relate emails and events to Salesforce records.") - [Outlook Integration System Requirements](https://help.salesforce.com/s/articleView?id=sales.app_for_outlook_system_requirements.htm&release=264.0.0&type=5 "Make sure that your system meets these requirements before you integrate with Microsoft Outlook.") - [Outlook and Gmail Integration Tour](https://help.salesforce.com/s/articleView?id=sales.email_int_user_overview.htm&release=264.0.0&type=5 "The integration appears as a side panel next to an open email or event in your email.")