---
schema_version: "1"
id: 0f28f03fe48180964fdd1ff2dafdb131a5e38f48a4b85186ca246b321f899360
title: Build and Run a Lightning Sync Error Report
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/exchange_sync_admin_error_report.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_error_report.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: aa4e1b00d89548bacbeecc78b03c53d9c3b044b96e5db721e2d19a73ec0bf970
description: If Lightning Sync users can’t sync, Salesforce admins can build and run an error report to discover what’s causing sync to fail and for which users. The report details provide suggestions to help you troubleshoot sync issues.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Build and Run a Lightning Sync Error Report

If Lightning Sync users can’t sync, Salesforce admins can build and run an error report to discover what’s causing sync to fail and for which users. The report details provide suggestions to help you troubleshoot sync issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to set up from: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Sales Cloud, Service Cloud, and Lightning Platform</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d71379e81">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d71379e81 ">To create or update the Lightning Sync Error Report:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d71379e81 ">View All Data</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d71379e81 ">To create or update custom report types:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d71379e81 ">Manage Custom Report Types</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d71379e81 ">To create, edit, and delete reports:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d71379e81 ">Create and Customize Reports AND Report Builder</td>

          </tr>
        </tbody>
      </table>

First, you create a custom report type using a Lightning Sync Error Report custom object we’ve set up for you in Salesforce. Then create a Lightning Sync error report. Finally, run your report to help your users fix those pesky sync errors they’re experiencing.

1. [Create a custom report type](https://help.salesforce.com/articleView?id=reports_defining_report_types.htm&language=en_US). Set the Primary Object to **Lightning Sync Error**.
2. Create your Lightning Sync error report. From the Reports tab, click **New Report**. Set the Report Type to the Lightning Sync report type you created in step 1, and click **Create**.
3. Save and run your Lightning Sync error report. From the unsaved report, click **Save**, complete the required fields, and click **Save and Run Report**.
    
    Salesforce generates a list of errors sync errors found in your organization, or displays “Grand Totals (0 records)” if the report couldn’t identify any sync errors.

If the report couldn’t identify any errors, but users still can’t sync, contact Salesforce.

#### See Also

- [Lightning Sync for Microsoft® Exchange Statuses](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_status_msg.htm&release=264.0.0&type=5 "Understanding Lightning Sync for Microsoft Exchange statuses helps you assess and address Lightning Sync errors that appear on the Lightning Sync status page in Salesforce.")