---
schema_version: "1"
id: d6ca15f196f197fff05aa1fbe1f3587b8773ed559ab5f08783cea28e352fdb3a
title: Lightning Sync Considerations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/exchange_sync_admin_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2252e65df17d9b71f5eba65e4bd3efcdc350e16d3efe88a753f7ed63c79df6b8
description: To understand what happens when you use Lightning Sync, consider the impacts and nuances of connecting your account to Salesforce and the details of syncing contacts and events.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Lightning Sync Considerations

To understand what happens when you use Lightning Sync, consider the impacts and nuances of connecting your account to Salesforce and the details of syncing contacts and events.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to set up from: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Sales Cloud, Service Cloud, and Lightning Platform</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important

Starting in Winter ‘21, [Lightning Sync isn’t available](https://help.salesforce.com/apex/HTViewSolution?urlname=Lightning-Sync-End-of-Sale&language=en_US) to new Salesforce customers. Use Einstein Activity Capture to sync events, contacts, and emails between your connected account and Salesforce.

If you have Lightning Sync, use the [migration tool](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_move_parent.htm&type=5&language=en_US) to move to [Einstein Activity Capture](https://help.salesforce.com/articleView?id=einstein_sales_aac.htm&language=en_US) before Lightning Sync retires in 2027. Before you migrate, review [Compare Einstein Activity Capture and Lightning Sync](https://help.salesforce.com/s/articleView?id=sales.email_integration_admin_eac_vs_lightning_sync.htm&language=en_US) to understand what to expect when you migrate.

If your org is exempt from migration because of a licensing issue or if your org doesn’t support Einstein Activity Capture, you won’t see the migration tool in Lightning Sync.

- **[Considerations for Syncing Contacts](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_considerations_contacts_general.htm&release=264.0.0&type=5)**  
    Familiarize yourself with these considerations for syncing contacts with Lightning Sync.
- **[Considerations for Syncing Events](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_considerations_events_general.htm&release=264.0.0&type=5)**  
    Familiarize yourself with these considerations for syncing events with Lightning Sync.
- **[Considerations for Syncing Events from Your Calendar Application to Salesforce Only](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_considerations_events.htm&release=264.0.0&type=5)**  
    Before Salesforce admins set up Lightning Sync, they can familiarize themselves with these considerations for syncing events from Google or Microsoft® to Salesforce only. That way, their rollout generates no surprises.
- **[Lightning Sync Considerations for Companies With Multiple Salesforce Organizations](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_config_avoid_sync.htm&release=264.0.0&type=5)**  
    If your company uses multiple Salesforce organizations, review these considerations to avoid sync issues and unsupported configurations.

#### See Also

- [Reference Considerations for Moving from Salesforce for Outlook (Retiring) to the Next-Generation Products](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sfo_n_ec_consider.htm&release=264.0.0&type=5 "Before you move from Salesforce for Outlook to the Outlook integration and Einstein Activity Capture, get up to speed on these product differences. Salesforce for Outlook is scheduled for full retirement in June 2024.")