---
schema_version: "1"
id: fe2450a839d80ed86a4605077f020ad13cb87efb8f3881fb967d984983675095
title: Run the Lightning Sync Connection Test for Microsoft® Exchange Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/exchange_sync_admin_connectivity_test_sfdc.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_connectivity_test_sfdc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 545165473ae2f3f2bd33b7d9578471dd4e614f8cf5203ecf158e67818c363281
description: Salesforce admins can run the Lightning Sync connection test to confirm whether admins and IT pros have set up Lightning Sync successfully. Or, run the connection test if Lightning Sync was syncing reps’ items successfully, but suddenly stops.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Run the Lightning Sync Connection Test for Microsoft® Exchange Users

Salesforce admins can run the Lightning Sync connection test to confirm whether admins and IT pros have set up Lightning Sync successfully. Or, run the connection test if Lightning Sync was syncing reps’ items successfully, but suddenly stops.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to set up from: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Sales Cloud, Service Cloud, and Lightning Platform</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d103121e81">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d103121e81 ">To run the connection test:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d103121e81 ">
              <p>Manage Users</p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;">Manage Lightning Sync</p>
            </td>

          </tr>
        </tbody>
      </table>

After taking the necessary steps to prepare your Microsoft Exchange server and Salesforce to sync, you’re ready to run the Lightning Sync connection test.

The Lightning Sync connection test checks several points of connectivity between Salesforce and your email server. When the test is complete, it provides a summary describing your connection status.

Salesforce Admins setting up Lightning Sync for Microsoft® Exchange should run both the Lightning Sync connection test and the Microsoft Remote Connectivity Analyzer to test their connectivity between their servers and Salesforce. The tests differ slightly, so running both gives admins more information about the connection status. Admins setting up Lightning Sync for Google need only run the Lightning Sync connection test.

The Microsoft Remote Connectivity Test and the Lightning Sync Connection Test check general connectivity between your email server and your Salesforce organization. If you want to test connectivity for only one (or a few) of your reps, check their sync statuses from Lightning Sync Status in Setup.

1. From Setup, enter Sync in the Quick Find box, then select **Outlook integration and Sync**.
2. Under Test your connection, provide the email address for one of the reps you’ve set up to sync on your email server.
3. Click **Test**.
    
    Lightning Sync checks the connection between Salesforce and your email server and summarizes your connection status.

#### See Also

- [Check Lightning Sync Users’ Sync Statuses](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_check_status.htm&release=264.0.0&type=5 "If Lightning Sync users can’t sync, Salesforce admins can check their individual sync statuses—and the sync status of Lightning Sync setup—to troubleshoot the problem.")
- [Run the Microsoft® Remote Connectivity Analyzer with Lightning Sync Parameters](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_connectivity_test.htm&release=264.0.0&type=5 "Salesforce admins can run the Remote Connectivity Analyzer—the free web-based tool provided by Microsoft—to confirm whether Salesforce admins and their Exchange admins have set up Lightning Sync for Microsoft Exchange successfully. Or, admins can run the Remote Connectivity Analyzer if Lightning Sync for Microsoft Exchange was syncing reps’ items successfully, but suddenly stops. Use the parameters provided to run the test for Lightning Sync.")