---
schema_version: "1"
id: 9daac6d5a7e9a025570b5079a5c81485b91c8a2cc351f0617a88dec2352e6a52
title: Run the Microsoft® Remote Connectivity Analyzer with Lightning Sync Parameters
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/exchange_sync_admin_connectivity_test.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_connectivity_test.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 70d530d2cac2b67a6903a1a5f8d19d29fd9dd2c942906e2ad5d2c9966c4ad7f2
description: Salesforce admins can run the Remote Connectivity Analyzer—the free web-based tool provided by Microsoft—to confirm whether Salesforce admins and their Exchange admins have set up Lightning Sync for Microsoft Exchange successfully. Or, admins can run the Remote Connectivity Analyzer if Lightning Sync for Microsoft Exchange was syncing reps’ items successfully, but suddenly stops. Use the parameters provided to run the test for Lightning Sync.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Run the Microsoft® Remote Connectivity Analyzer with Lightning Sync Parameters

Salesforce admins can run the Remote Connectivity Analyzer—the free web-based tool provided by Microsoft—to confirm whether Salesforce admins and their Exchange admins have set up Lightning Sync for Microsoft Exchange successfully. Or, admins can run the Remote Connectivity Analyzer if Lightning Sync for Microsoft Exchange was syncing reps’ items successfully, but suddenly stops. Use the parameters provided to run the test for Lightning Sync.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to set up from: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Sales Cloud, Service Cloud, and Lightning Platform</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d29217e81">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d29217e81 ">To get the necessary parameters to run the test:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d29217e81 ">Administrative access to your company’s Microsoft® Exchange server </td>

          </tr>
        </tbody>
      </table>

Before you run the Remote Connectivity Analyzer, make sure that you’ve [selected your preferred connection method](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_admin_exch_choose_connect_method.htm&release=264.0.0&type=5 "Salesforce admins and IT pros can choose whether to connect Microsoft Exchange to Salesforce using an Exchange service account, or OAuth 2.0, and then set up that connection. Connecting using OAuth 2.0 requires a Microsoft Office 365® account.") so that Exchange and Salesforce can communicate. Wait a few minutes after completing those tasks to let your Exchange server process the changes you’ve made. Otherwise, the Remote Connectivity Analyzer can show a failed test summary, even though you’ve configured setup correctly.

The Remote Connectivity Analyzer checks several points of connectivity between your Salesforce organization and your Exchange server. When the test is complete, Microsoft provides a summary describing your connection status.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note The Microsoft Remote Connectivity Test and the Lightning Sync Connection Test check general connectivity between your email server and your Salesforce organization. If you want to test connectivity for only one (or a few) of your reps, check their sync statuses from Lightning Sync Status in Setup.

1. Visit Microsoft’s website and search for the Remote Connectivity Analyzer.
2. On the Exchange Server tab, select **Service Account Access (Developers)**.
3. Click **Next**.
4. Complete the test fields:
    
    <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><tbody><tr class=""><td class="slds-cell-wrap"><samp class="parmname">Target mailbox email address</samp></td><td class="slds-cell-wrap">The email address of a sales rep you’ve set up to be impersonated by your Lightning Sync service account</td></tr><tr class=""><td class="slds-cell-wrap"><samp class="parmname">Service Account User Name (Domain\User Name or UPN)</samp></td><td class="slds-cell-wrap">The service account domain\user name or UPN you’ve set up for Lightning Sync</td></tr><tr class=""><td class="slds-cell-wrap"><samp class="parmname">Service Account Password</samp></td><td class="slds-cell-wrap">The service account password you’ve set up for Lightning Sync</td></tr></tbody></table>
5. Select Use Autodiscover to detect server settings.
6. Select Test predefined folder.
7. Choose Contacts if you’d like to test sync connectivity for this user’s contacts, or Calendar for this user’s events.
8. Check Use Exchange Impersonation.
9. In the Impersonated User field, type the same Exchange email address you specified for Target mailbox email address.
10. For Impersonated user identifier, select SMTP Address.
11. Check the I understand that I must use the credentials of a working account... acknowledgment.
12. Type the analyzer verification code and click **verify**.
13. At the top of the page, click **Perform Test**.
    
    Running the test usually takes less than 30 seconds. When the test is complete, the analyzer displays a summary evaluating the sync connectivity for the Exchange user you’ve specified.
14. Take action based on the test results.
    
    - If the test summary displays “Connectivity Test Successful” or “Connectivity Test Successful with Warnings,” it’s likely that you’ve set up your service account correctly. and you’re ready to [provide your service account credentials to Salesforce](https://help.salesforce.com/s/articleView?id=sales.productivity_sync_exchange_admin_access_service_account.htm&release=264.0.0&type=5 "After running the Remote Connectivity Analyzer, log in to Salesforce to enable Lightning Sync for Microsoft Exchange and provide your service account credentials.").
    - If the test summary displays “Connectivity Test Failed,” review the test details to troubleshoot setup issues. If the test continues to fail, verify that you’ve completed the previous setup steps correctly and then contact Salesforce Customer Support for help.

#### See Also

- [Check Lightning Sync Users’ Sync Statuses](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_check_status.htm&release=264.0.0&type=5 "If Lightning Sync users can’t sync, Salesforce admins can check their individual sync statuses—and the sync status of Lightning Sync setup—to troubleshoot the problem.")
- [Run the Lightning Sync Connection Test for Microsoft® Exchange Users](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_connectivity_test_sfdc.htm&release=264.0.0&type=5 "Salesforce admins can run the Lightning Sync connection test to confirm whether admins and IT pros have set up Lightning Sync successfully. Or, run the connection test if Lightning Sync was syncing reps’ items successfully, but suddenly stops.")