---
schema_version: "1"
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title: Set Up a Sandbox for Testing Enablement Measures Built on Einstein Conversation Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/enablement_setup_eci_sandbox_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.enablement_setup_eci_sandbox_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8269814a724ab69cd25b398f7b96d4b47ad005e62c8d0a992e11b2d9eade1bd6
description: Some additional steps are required if your Enablement admins want to test full Enablement programs that use Einstein Conversation Insights (ECI) measures in a sandbox. Enablement testing is supported in full sandboxes only.
products:
  - Sales Cloud
  - Sales Enablement
release: "264"
---
# Set Up a Sandbox for Testing Enablement Measures Built on Einstein Conversation Insights

Some additional steps are required if your Enablement admins want to test full Enablement programs that use Einstein Conversation Insights (ECI) measures in a sandbox. Enablement testing is supported in full sandboxes only.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales, Service, or Salesforce Platform for an additional cost in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d17380e57">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d17380e57 ">To set up ECI and Enablement and to adjust sharing settings: </td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d17380e57 ">
              <p>View Setup and Configuration</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Modify All Data OR Customize
                Application</p>
            </td>
          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d17380e57 ">To create, refresh, activate, and delete a Full sandbox:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d17380e57 ">Manage Sandboxes</td>
          </tr>
        </tbody>
      </table>

Before setting up a sandbox for testing ECI measures, set up ECI in production. See [Set Up Einstein Conversation Insights for Enablement](https://help.salesforce.com/s/articleView?id=sales.enablement_setup_eci.htm&release=264.0.0&type=5 "In full Enablement programs, you can add conversation-based outcomes and milestones. To get started, set up Einstein Conversation Insights (ECI) for use with Enablement. The full Enablement add-on license includes ECI. If your Enablement team wants to influence users to say key phrases during their calls, set up and define custom ECI Call Insights. Setting up ECI is also a prerequisite for using Einstein Coach in Enablement programs to generate feedback for reps’ sales pitches.").

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-enablement-264-0-0-production-enus/4a7278f8-cbf0-413e-95e6-6a1aa646877b/images/icon_important.png)

Important ECI isn’t supported in Developer Edition, isn’t supported in Partner Enablement programs in Experience Cloud sites, and isn’t included with Enablement Lite. However, if you’re trying Enablement Lite and your company already uses ECI, you can still use ECI measures with Enablement Lite programs.

1. Log in to a full sandbox copy of your production org.
2. From Setup, in the Quick Find box, enter Einstein Conversation Insights General Settings, and then select it.
3. Find Turn On Insight Reports and Conversation-related Measures for Enablement and set it to **On**.
    
    If this setting is already on, turn it off and back on.
4. Verify that Turn On Insight Reports and Conversation-related Measures for Enablement is on.