---
schema_version: "1"
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title: How Enablement Drives Outcomes
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/enablement_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.enablement_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: efef1da78635d74ded66f340707213986cb198d8e2d92f6da619d2135b920421
description: Enablement teams identify the revenue outcomes or other business goals they want to achieve. With Enablement programs, they can set and track goals using Salesforce data and make programs available to users where they work. To get started, review how programs are structured, how users experience programs, and how your team can track progress.
products:
  - Sales Cloud
  - Sales Enablement
release: "264"
---
# How Enablement Drives Outcomes

Enablement teams identify the revenue outcomes or other business goals they want to achieve. With Enablement programs, they can set and track goals using Salesforce data and make programs available to users where they work. To get started, review how programs are structured, how users experience programs, and how your team can track progress.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Enablement is available in <strong>Developer</strong> Edition with a limited number of add-ons. It is also available with Sales, Service, or the Salesforce Platform in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Einstein 1 Sales Edition</strong> Editions for an additional cost</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Enablement Lite is available with Sales in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Partner Enablement is available in <strong>Developer</strong> Edition with a limited number of add-ons. It is also available with Sales, Service, or the Salesforce Platform in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions for an additional cost. A <a href="https://help.salesforce.com/s/articleView?id=slack.prm_support_license_template.htm&amp;language=en_US" target="_blank">supported PRM add-on license</a> is required.</td></tr></tbody></table>

Enablement programs are available for sales reps and other users in Lightning Experience. If your company uses Partner Relationship Management (PRM), you can also make Partner Enablement programs available to partners in supported Experience Cloud sites. Both types of programs can include these key moments for users.

![Enablement program showing callouts for the program outcome, milestones, and exercises](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-enablement-264-0-0-production-enus/4a7278f8-cbf0-413e-95e6-6a1aa646877b/enablement/images/enablement_program_3_callouts.png)

- A program’s major goal, called the outcome (1), which is due by the program’s conclusion
- Incremental goals called milestones (2), which encourage users to demonstrate their proficiency in on-the-job tasks required to achieve the program outcome
- Exercises (3), which let users build the skills that prepare them to achieve the program outcome and supporting milestones

Define outcomes and milestones around almost anything your company tracks in Salesforce. Exercises include your content and other resources that your company is using, such as videos, slide decks, PDFs, and webinars. Some programs also support giving feedback on users’ performance from peers and managers or from Einstein.

For sales programs in Lightning Experience, you can get started quickly by choosing from program templates. Templates offer recommendations for onboarding sales team members, closing more deals, selling new products, and other revenue-based outcomes. Or, install programs and their dependencies from a managed package.

When you’re ready, publish programs and make them available to users. You can assign programs to users directly or allow users to self-enroll in programs that you share.

Users can access programs from the notifications they receive. In Lightning Experience, users can also preview and take programs from the Enablement Programs page, where they can see a full list of all programs available to them. Programs open in the Guidance Center, where users complete programs within the flow of their daily work.

![Program list view for an Enablement user assigned to a program](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-enablement-264-0-0-production-enus/4a7278f8-cbf0-413e-95e6-6a1aa646877b/enablement/images/enablement_program_list_view.png)

In supported Experience Cloud sites, partners can take programs from a page that shows available programs. These programs open in another site page.

![Programs page in an Experience Cloud site, showing a dropdown for a partner user to filter programs by status](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-enablement-264-0-0-production-enus/4a7278f8-cbf0-413e-95e6-6a1aa646877b/enablement/images/partner_enablement_programs_page.png)

As users take programs, progress toward outcomes, milestones, and exercises are tracked. Users can see their progress as they complete programs, and you can see their progress with prebuilt reports and dashboards. Separate reports and dashboards are available for Enablement programs in Lightning Experience and Partner Enablement programs in supported Experience Cloud sites.

![Enablement dashboard view available to Enablement admins](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-enablement-264-0-0-production-enus/4a7278f8-cbf0-413e-95e6-6a1aa646877b/enablement/images/enablement_analytics_dashboard_no_callouts.png)

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-enablement-264-0-0-production-enus/4a7278f8-cbf0-413e-95e6-6a1aa646877b/images/icon_tip.png)

Tip For help with building Enablement programs, check out the Build, Launch, and Track Programs guidance set in the Guidance Center. This guidance set is available to users with the Design and Deliver Enablement Programs permission and provides in-app resources to help familiarize you with Enablement features.

#### See Also

- [Explore Guidance Sets](https://help.salesforce.com/s/articleView?id=platform.admin_guidancecenter_explore_guidancesets.htm&language=en_US)
- [_Trailblazer Community Group_: Sales Programs Powered by Enablement](https://trailhead.salesforce.com/trailblazer-community/groups/0F94S000000kKUv)