--- schema_version: "1" id: 34ca1e52394a8d8b740bdfb7f482707c0ecf6545495a932c4d1d52f721bdbbc5 title: Considerations for Analyzing Program Completion collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/enablement_analytics_considerations.md canonical_url: https://help.salesforce.com/s/articleView?id=sales.enablement_analytics_considerations.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 70c3f92925ef22498335640acbcc972e49fa20fd32d6a33c9c844d894240681a description: The analytics tools for measuring Enablement program, milestone, exercise, and outcome completion have some dependencies and caveats. products: - Sales Cloud - Sales Enablement release: "264" --- # Considerations for Analyzing Program Completion The analytics tools for measuring Enablement program, milestone, exercise, and outcome completion have some dependencies and caveats. ### Required Editions
Available in: Lightning Experience
Enablement is available in Developer Edition with a limited number of add-ons. It is also available with Sales, Service, or the Salesforce Platform in: Enterprise, Performance, Unlimited, and Einstein 1 Sales Edition Editions for an additional cost
Enablement Lite is available with Sales in: Enterprise, Performance, and Unlimited Editions
Partner Enablement is available in Developer Edition with a limited number of add-ons. It is also available with Sales, Service, or the Salesforce Platform in: Enterprise, Performance, and Unlimited Editions for an additional cost. A supported PRM add-on license is required.
## Program Types Separate reports and dashboards are available for different program types. - For Enablement Lite, prebuilt reports are available. - For full Enablement, prebuilt reports and a dashboard are available. - For Partner Enablement, prebuilt reports and a dashboard are available. When you upgrade from Enablement Lite to full Enablement, the prebuilt reports remain available but are no longer refreshed. ## Release-Specific Reports and Dashboards The prebuilt reports and dashboards are updated each release to reflect the latest Enablement enhancements. A Salesforce admin can refresh the prebuilt reports and dashboards from Setup. If your Enablement team has customized any of the prebuilt reports and dashboards, let your Salesforce admin know before they refresh. See [Refresh the Enablement Reports and Dashboard](https://help.salesforce.com/s/articleView?id=sales.enablement_analytics_refresh.htm&release=264.0.0&type=5 "Enablement includes prebuilt reports and dashboards for tracking program performance and progress. Different reports and dashboards are available depending on whether you’re using Enablement Lite, full Enablement, or Partner Enablement. For all program types, you can make sure that your Enablement team can access the latest version of prebuilt analytics by refreshing the reports and dashboards in Setup. If your Enablement team has customized any of the prebuilt reports or dashboards, take care that you don’t override those customizations."). ## Completed Programs and Removed Users After a user completes a program, they remain enrolled in the program unless you remove them. The enrollment counts toward the maximum number of users enrolled in the program, including both assigned users and users who have self-enrolled. When you remove a user from a program they were previously enrolled in, analytics data is no longer available for that user on that program. If you reassign the same user to that same program later, or the same user re-enrolls in the same program, some analytics data isn't retained. ## Dashboard Customization The Enablement dashboards are available to other users with Enablement admin permissions. Changes that you make to the prebuilt dashboards are visible to everyone else. If you want to modify the prebuilt dashboards, clone the dashboard first. You can open a cloned dashboard only from the Dashboards page. The View Analytics button on the Enablement Programs page or record detail page opens only the prebuilt dashboard. ## Outcome and Milestone Progress By default, progress for outcomes and milestones is calculated daily at 6:59 AM, 11:59 AM, 4:59 PM, and 11:59 PM, according to your Salesforce org’s time zone setting. Users can also refresh outcome and milestone progress on demand when they take the program. Outcomes and milestones that use average-based measures show 0% progress until the user meets the minimum sample size you specified in Program Builder. A program can include multiple milestones that all reference the same measure. When a user taking the program progresses toward one of these milestones, their progress counts toward all milestones that reference that measure. In most cases, outcomes and milestones with the Behind or Overdue status are still tracked for up to 30 days after the program’s due date. Then, the status changes to No longer tracking, except in these two cases. - The outcome or milestone uses an Einstein Conversation Insights (ECI) object, in which case progress is tracked only until the outcome’s or milestone’s due date. - Your company contacted Salesforce Customer Support to change the number of days that milestones and outcomes are tracked beyond the program’s due date. If you edit the criteria for an outcome or milestone in a published program, users’ progress and program analytics aren’t retained. ## Exercise Progress Exercise completion is calculated in real time. You can include the same content link on multiple exercises within the same program. But when a user clicks a link for one exercise, all exercises that reference that link are marked as complete when the page refreshes. Enablement admins can replace exercise content for a published program, but in most cases we recommend that you don’t edit programs that users are taking. #### See Also - [Completion Statuses in Enablement Analytics](https://help.salesforce.com/s/articleView?id=sales.enablement_analytics_completion_statuses.htm&release=264.0.0&type=5 "Prebuilt Enablement reports and dashboards show status values for programs, outcomes, milestones, and exercises.") - [Guidelines for Assembling Enablement Programs](https://help.salesforce.com/s/articleView?id=sales.enablement_programs_overview.htm&release=264.0.0&type=5 "With your Enablement measures planned and implemented, and your content ready to go, bring all the ingredients together in Program Builder. Organize your programs appropriately to help users have efficient, enjoyable experiences that help them achieve outcomes and milestones. Write helpful and instructive titles and descriptions for users who take your programs.") - [Considerations for Creating and Editing Measures](https://help.salesforce.com/s/articleView?id=sales.enablement_measures_considerations.htm&release=264.0.0&type=5 "Work with your business operations expert and other Enablement team members to carefully identify the objects and fields you want to use for tracking job-related activity. Before you start creating or editing measures, review how you can safely modify prebuilt measures or measures that are already used in published programs. See how you can preview measures, handle invalid measures, and create more elaborate measures using related and custom objects.") - [Refresh the Enablement Reports and Dashboard](https://help.salesforce.com/s/articleView?id=sales.enablement_analytics_refresh.htm&release=264.0.0&type=5 "Enablement includes prebuilt reports and dashboards for tracking program performance and progress. Different reports and dashboards are available depending on whether you’re using Enablement Lite, full Enablement, or Partner Enablement. For all program types, you can make sure that your Enablement team can access the latest version of prebuilt analytics by refreshing the reports and dashboards in Setup. If your Enablement team has customized any of the prebuilt reports or dashboards, take care that you don’t override those customizations.") - [Enablement Limits](https://help.salesforce.com/s/articleView?id=sales.enablement_limits.htm&release=264.0.0&type=5 "When creating Enablement measures, creating Enablement programs, and making programs available to users, keep limits for measures, programs, and enrollment in mind.")