---
schema_version: "1"
id: 4af336fc8171bbac09d3224bdd061858cd8505c316afe2e94f02cda67e4904c8
title: Set Up Enhanced Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/enable_enhanced_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.enable_enhanced_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8156c9cfaab1a64ca281c9ab5edd535312a17f549c5e6ef143309de2c2598edd
description: Enhanced Email is automatically enabled for most organizations except those that use Email-to-Case.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Set Up Enhanced Email

Enhanced Email is automatically enabled for most organizations except those that use Email-to-Case.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Group</strong>, <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d86027e85">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d86027e85 ">To send email:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d86027e85 ">Send Email permission and access to the record the email is sent from.</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d86027e85 ">To attach files to email or templates:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d86027e85 ">Access to the file you’re attaching.</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d86027e85 ">To use reply, reply all, and forward</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d86027e85 ">Read access to the leads and contacts who are email recipients</td>

          </tr>
        </tbody>
      </table>

1. From Setup, enter Enhanced Email in the Quick Find box, then select **Enhanced Email**.
2. Click **Enable**.
3. Update the Email Message page layout to:
    1. Add the Related To field.
        
        Then, your users can see which records are related to an email.
    2. Remove the Parent Case field from the Email Message page layout. This field is generally blank unless you use Email-to-Case and an email is associated with a case.

#### See Also

- [Use Enhanced Email for More Email Functionality](https://help.salesforce.com/s/articleView?id=sales.emailadmin_enhanced_email_overview.htm&release=264.0.0&type=5 "Enhanced Email gives you and your users a ton of email functionality to better drive your business processes, including the ability to relate emails to other records, add custom fields to emails, use triggers with emails, modify the email layout, and manage emails using the Salesforce API. You also get a new and improved email detail page that shows emails in their original format.")
- [Considerations for Using Enhanced Email](https://help.salesforce.com/s/articleView?id=sales.emailadmin_enhanced_email_considerations.htm&release=264.0.0&type=5 "Review these considerations for using enhanced email, especially in Salesforce orgs where Email-to-Case is enabled.")