---
schema_version: "1"
id: f5d9dda4df436956fed61c2efb78489d7479bc647de2763bb1981428ba282378
title: Enable Email Tracking for Individuals Opening Email from Your Company
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/emailadmin_tracking_turn_off_for_an_individual.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.emailadmin_tracking_turn_off_for_an_individual.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 04eb94ff7303e85f4dc48dafb88483ca2bd2ad526d5b019e42850a5550af74e7
description: Help your sales reps honor customer requests to not track if and when they open email that reps send through Salesforce. Configure Salesforce to respect individual email tracking preferences for contacts, leads, and person accounts in the data privacy record based on the Individual object.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Enable Email Tracking for Individuals Opening Email from Your Company

Help your sales reps honor customer requests to not track if and when they open email that reps send through Salesforce. Configure Salesforce to respect individual email tracking preferences for contacts, leads, and person accounts in the data privacy record based on the Individual object.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience and Salesforce Classic in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d126015e73">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d126015e73 ">To enable individually based email tracking:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d126015e73 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

All organizations must enable Data Protection and Privacy and select Make data protection details available in records. Complete all the steps detailed in Salesforce Help to fully set up data protection and privacy.

All organizations must enable Enforce email privacy settings.

Lightning Experience organizations must enable Enhanced Email.

1. Confirm that the Individual field is on the contact, lead, and person account page layouts.
2. Locate the data privacy record based on the Individual object, and select the **Details** tab in the record.
3. Select either **Don’t Process** or **Don’t Track**.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note The Email Opt Out selection in contacts, leads, and person account page layouts continues to work as it did.

#### See Also

- [Data Protection and Privacy](https://help.salesforce.com/s/articleView?id=xcloud.data_protection_and_privacy.htm&type=5&language=en_US)
- [Store Customers’ Data Privacy Preferences](https://help.salesforce.com/s/articleView?id=platform.individuals_store_data_privacy.htm&type=5&language=en_US)