--- schema_version: "1" id: f7c80eda02be7f6cbe1503812b6ac5a5ad6d3d694cebe6352f9f75c0644bed7b title: Considerations for Send Through External Email Services collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/emailadmin_sendthroughexternal_considerations.md canonical_url: https://help.salesforce.com/s/articleView?id=sales.emailadmin_sendthroughexternal_considerations.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 5c3c1f8910efaeef31110be8b891fe7524ad78c7e448e62d6e4c98067016e752 description: Review details before setting up Send through External Email Services, including details about triggers and workflow rules and information for organizations that use Communities. products: - Sales Cloud - Cross Cloud - Service Cloud Voice release: "264" --- # Considerations for Send Through External Email Services Review details before setting up Send through External Email Services, including details about triggers and workflow rules and information for organizations that use Communities. ### Required Editions
Available in: Lightning Experience
Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions
When setting up Send through External Email Services: - The feature isn’t available in Communities. If your organization has the feature turned on, emails sent in Communities go through Salesforce or Email Relaying instead, depending on which option your organization has configured. - The feature isn’t available for Einstein Activity Capture or Salesforce Inbox users. Those users’ emails are already sent through their connected Gmail or Outlook account. - If you use Send through Gmail, have your users visit their My Email Settings page in Salesforce to customize the name that shows in the From field of their outgoing emails. If you use Send through Office 365, you can’t change the name in Salesforce. When using Send Through External Email Services: - Emails aren’t stored in Salesforce email logs, which means email delivery information isn’t available in Salesforce. Salesforce email logs are only used for emails sent through Salesforce. Obtain email logs from Gmail or Outlook instead. - List emails and emails sent by triggers and workflow rules are still sent through Salesforce. - Emails sent from organization-wide email addresses are still sent through Salesforce. - Bounce management isn’t supported, so contacts and leads aren’t automatically updated with bounce information. However, you can view bounced emails in your email inbox. If you require bounce management, use Send through Salesforce instead versus an external email service. - Transport Layer Security (TLS) is handled through the external email service and not through Salesforce settings. - Organization-wide footers don’t appear in emails sent from Salesforce. #### See Also - [Send Through External Email Services](https://help.salesforce.com/s/articleView?id=sales.emailadmin_sendthroughexternal_overview.htm&release=264.0.0&type=5 "Send email from Salesforce using your Google or Microsoft accounts. Then, to recipients, emails look like they were sent from those accounts, and you see those emails in your Gmail or Outlook Sent Items folder.") - [Set Up Send Through External Email Services](https://help.salesforce.com/s/articleView?id=sales.email_enable_send_through_external.htm&release=264.0.0&type=5 "Set up your users to send email written in Salesforce using their Gmail or Outlook accounts. When you enable an external email service, it is enabled for all users with the standard user profile or with the Send Email through External Email Service user permission.") - [Send and Receive Emails with Email-to-Case](https://help.salesforce.com/s/articleView?id=service.customizesupport_email.htm&type=5&language=en_US) - [Email Customers](https://help.salesforce.com/s/articleView?id=service.cases_email_parent.htm&type=5&language=en_US)