---
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title: Considerations for Opting Out of Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/emailadmin_opting_out_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.emailadmin_opting_out_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d5296e22e2c756181c1a1be455b5bb213004f6e0a30d76f8dc5bd9d68bf8f2e2
description: Keep these considerations in mind when setting up Salesforce to let your customers opt out of email from your company.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Considerations for Opting Out of Email

Keep these considerations in mind when setting up Salesforce to let your customers opt out of email from your company.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience and Salesforce Classic in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

- When enabling email privacy settings, Data Protection and Privacy must also be enabled.
- In Lightning Experience, reps need read visibility to the field Email Opt Out on leads and contacts. Check field level security on this field to confirm visibility. Without access to the field, reps don’t see any warning messages until they click send.
- In Salesforce Classic, opting out of email with email privacy settings applies to regular emails (such as with Email Author) and mass email.
- In Lightning Experience, opting out of email with email privacy settings, using the data privacy record based on the Individual object, applies to these emails
    - Regular emails (such as with the Lightning Email Action)
    - List emails
    - SingleEmailMessage and MassEmailMessage APIs
    - Email addresses unassociated with a Salesforce record
        
        For example, if a user's email address is automatically added to the BCC field by the Compliance BCC Email setting, a warning message appears. The email isn’t sent unless an Individual record is associated with the user’s record.
        
        The same is true for other email addresses. All email addresses must be associated with a people record in Salesforce, and those records must be associated with an Individual record.
- Opting out of email with email privacy settings doesn’t apply to the Cases Email Action, Workflows, or Process Builder.
- In the Outlook and Gmail integrations, sales reps see messaging regarding a contact or lead’s email preferences and restrictions. It’s the sales rep’s responsibility to respect that privacy when sending emails from Outlook or Gmail.

#### See Also

- [Considerations for Email Privacy Preferences in the Outlook and Gmail Integrations](https://help.salesforce.com/s/articleView?id=sales.email_int_email_privacy.htm&release=264.0.0&type=5 "Your prospect’s and customer’s email privacy is important. Help to ensure that their email restrictions and privacy are respected when sales reps send emails from the Outlook and Gmail integrations.")