---
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title: What’s the Difference Between Commercial and Non-Commercial Email?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/emailadmin_opting_out_commercial_and_opposite.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.emailadmin_opting_out_commercial_and_opposite.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 64eabd75b0d0b6ef13a17732bf0d021e4c0b1c1d1cbd9349cb2f9ad7228b170e
description: "Email privacy regulations have several definitions for the kinds of email that can be sent to users with email privacy preferences. Learn about two kinds of email: commercial and non-commercial."
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# What’s the Difference Between Commercial and Non-Commercial Email?

Email privacy regulations have several definitions for the kinds of email that can be sent to users with email privacy preferences. Learn about two kinds of email: commercial and non-commercial.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience and Salesforce Classic in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

There are two kinds of email classifications: commercial and non-commercial. What types of emails fit into these classifications varies from country to country. For example, in some jurisdictions, commercial email could include advertisements or promotions of a commercial product or service, while billing statements and invoices would be considered non-commercial emails.

In Salesforce, reps can send commercial emails only to recipients who have not selected to opt of commercial emails. Recipients whose email privacy preferences are set to Do Not Market in the data privacy record based on the Individual object can be sent only non-commercial emails. Only reps with the Send Non-Commercial Email permission can send non-commercial emails.

Because marketing and privacy laws vary in different countries, you should consult with a legal expert in determining how to apply the commercial and non-commercial email classifications.

#### See Also

- [Choose Which Sales Reps Can Send Non-Commercial Email](https://help.salesforce.com/s/articleView?id=sales.emailadmin_non-commercial_rep.htm&release=264.0.0&type=5 "Sometimes you have relevant information to email to customers even when they’ve chosen not to receive any commercial emails from your company. For example, for non-commercial email such as shipping information, updated billing balances, or a warning to let them know their contract is expiring. Manage which sales reps can send non-commercial emails to these customers.")
- [Opting Out of Email](https://help.salesforce.com/s/articleView?id=sales.emailadmin_opting_out_parent.htm&release=264.0.0&type=5 "Your customers expect the ability to choose which emails to receive, if any, from your company and its sales reps. Set up Salesforce to save your customers’ individual choices.")