---
schema_version: "1"
id: b631d59fc611b9fb39d2ca6eabc5761a9291b1c262671c43e8009eea1d5eddd4
title: Use Enhanced Email for More Email Functionality
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/emailadmin_enhanced_email_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.emailadmin_enhanced_email_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ba99f5af5613cae48958f93cde4d9839c12dafb65904f296a7388696dfb00482
description: Enhanced Email gives you and your users a ton of email functionality to better drive your business processes, including the ability to relate emails to other records, add custom fields to emails, use triggers with emails, modify the email layout, and manage emails using the Salesforce API. You also get a new and improved email detail page that shows emails in their original format.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Use Enhanced Email for More Email Functionality

Enhanced Email gives you and your users a ton of email functionality to better drive your business processes, including the ability to relate emails to other records, add custom fields to emails, use triggers with emails, modify the email layout, and manage emails using the Salesforce API. You also get a new and improved email detail page that shows emails in their original format.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Group</strong>, <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

With Enhanced Email, emails in Salesforce are saved as EmailMessage records instead of Task records. EmailMessage is a standard Salesforce object, and that’s how you get all of these great new email features.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note With Enhanced Email, for backwards compatibility, we still create a Task record for each email message. However, when you view emails in Salesforce, you see the Email Message record for the email. That’s a good thing, because now emails display in their original format. So, HTML emails show the HTML format, and plain text emails show plain text format. To see the full contents, click the email subject. That’s what your users expect.

In the activity timeline, expanded emails are shown as a text-only preview, with paragraphs and line breaks in the same place. To see the full contents, click the email subject.