---
schema_version: "1"
id: 17f115c8af79394cf26d19e4cd5e8cdebd64f0f8a6fa0662f6e7dade46acd796
title: Email Address Internationalization (EAI)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/emailadmin_eai.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.emailadmin_eai.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e1ef969264f0082191a96e6a708dc976c37d4987034773854f25df3ed4fef800
description: Connect with users across the globe by using non-Latin-based characters in email addresses when sending emails from Salesforce.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Email Address Internationalization (EAI)

Connect with users across the globe by using non-Latin-based characters in email addresses when sending emails from Salesforce.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>All</strong> editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note EAI requires API version 49.0 or later.

- **[Email Address Internationalization (EAI) Considerations](https://help.salesforce.com/s/articleView?id=sales.emailadmin_eai_considerations.htm&release=264.0.0&type=5)**  
    Understand the impact of Email Address Internationalization (EAI) on email address length and the number of allowed recipients per email. Review support limitations, best practices, and the changes to the character encoding returned through the API for email fields.
- **[Prepare for Email Address Internationalization (EAI)](https://help.salesforce.com/s/articleView?id=sales.emailadmin_eai_prepare.htm&release=264.0.0&type=5)**  
    Take these steps before activating Email Address Internationalization (EAI). Make sure that UTF-8 support exists throughout the email’s path, update your integrations to support Unicode characters, and adopt the latest API version. We also recommend that custom fields storing email addresses are of the Email field type.
- **[Set Up Email Address Internationalization (EAI)](https://help.salesforce.com/s/articleView?id=sales.emailadmin_eai_set_up.htm&release=264.0.0&type=5)**  
    Email Address Internationalization (EAI) allows non-Latin-based characters in email addresses when sending emails to and from Salesforce. You can choose whether emails containing a mix of American Standard Code for Information Interchange (ASCII) and international email addresses are sent as separate or single emails.