---
schema_version: "1"
id: 28625fbb183083be3e2c58a07491264aeb83ae2c25bfb70cb59c67cb8fa4d573
title: View Email Engagements on Email Records
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/email_view_details_engagements.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.email_view_details_engagements.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 99c74de4e402917ed84a9536862210274e6bfa9833625eb25bad61896a909e58
description: When reviewing an email details page, sales reps now see the complete list of engagements pertaining to that outbound email.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# View Email Engagements on Email Records

When reviewing an email details page, sales reps now see the complete list of engagements pertaining to that outbound email.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Cloud and included in <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance,</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

For emails that are manually logged to Salesforce, view the full list of email engagement on email records.

![Engagements tab on the email detail page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/sales_users_email/email_view_engagements_annotated.png)

Navigate to an email detail page (1). Then on the Engagement tab (2), view all the individual engagements available in this email.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note Engagement data is tracked for outbound emails only. No data is shown for inbound emails or threads.

   
| Alert Types | Inbox Only | Inbox + Sales Engagement | Inbox + Sales Engagement + Einstein activity capture |
| --- | --- | --- | --- |
| Opens | Yes | Yes | Yes |
| Replies | Yes | Yes | Yes |
| Record assignments | \-- | Yes | Yes |
| Link clicks | \-- | \-- | Yes |
| Bounces | \-- | \-- | Yes |

![View full email](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/sales_users_email/email_view_full_email.png)

On lead, contact, and person account records, when the activity timeline shows email activity, sales reps can access the engagement details for each email. To view the engagements, click **View full email** and then hover over the Last Opened Date or click the email subject. If you use Einstein Activity Capture to log emails automatically, use this method to view the engagement history for an email.

#### See Also

- [View Engagement for Specific Emails on Lead, Contact, and Person Account Records](https://help.salesforce.com/s/articleView?id=sales.hvs_engagement_activity_timeline.htm&release=264.0.0&type=5 "On lead, contact, and person account records, when the activity timeline shows email activity, sales reps can access the engagement details for the most recent email.")