---
schema_version: "1"
id: 006e83fc91c8237d1a4392fe027dbbc102a30561310981c6f1a196a3772ee2d2
title: Track External and Internal Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/email_tracking.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.email_tracking.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1c17106ca0df10bd0ddc4d9ce39a9ef8f6577cee4a8219c8c3bc6566295e3b94
description: Tracking emails tells you whether someone has opened an email or clicked the included link. Choose what type of emails your company wants to track. Emails to external email addresses are tracked by default.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Track External and Internal Email

Tracking emails tells you whether someone has opened an email or clicked the included link. Choose what type of emails your company wants to track. Emails to external email addresses are tracked by default.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Available with Inbox, which is available in <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and&nbsp;<strong>Unlimited</strong> Editions</td></tr></tbody></table>

In Setup, go to Inbox Setup Assistant and turn External Email Tracking or Internal Email Tracking on or off.