---
schema_version: "1"
id: 49f6ed0101e5a9b700576e296d4013d7ff136e2cd8f8ba054516e7a338614e43
title: Report on Email Messages
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/email_reports.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.email_reports.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e34913084ad86b2ebe0a285972c1aa29c334bb9c71ac2c1898570c71b1ff3e18
description: Use reports to see which emails and senders are most effective.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Report on Email Messages

Use reports to see which emails and senders are most effective.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Essentials, Professional, Enterprise, Performance, and Unlimited editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d84825e54">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d84825e54 ">To run reports:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d84825e54 ">Create and Customize Reports and Report Builder</td>

          </tr>
        </tbody>
      </table>

The email message report shows email message records created when the org has Enhanced Email on.

1. From Setup, in the Quick Find box, enter Report Types, then select **Report Types**.
2. Click **New Custom Report Type**.
3. Select **Email Message** as the Primary Object. Complete the fields and click **Next**.
4. Optionally, select a secondary object from among these options and save the report.
    
    - Leads
    - Contacts
    - Email Message Relations
    
    The leads and contacts secondary objects include custom fields on those objects.
    
    The email message relations secondary object includes the fields common to leads and contacts. But it doesn’t include custom fields from either object.
5. Use engagement fields to determine the success of any individual email.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_example.png)

Example Use custom email reports to answer questions such as:

- How effective is the email outreach strategy?
- Which rep sends the most effective emails?
- What’s the ratio of inbound to outbound emails?

#### See Also

- [Set Up a Custom Report Type](https://help.salesforce.com/s/articleView?id=xcloud.reports_report_type_setup.htm&type=5&language=en_US)