---
schema_version: "1"
id: 2a73aed255943d4a6dccbcf366b3bc62782ca667b488177c01386565750d4d5e
title: Customized Fields in the Outgoing Email Action Layout
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/email_remove_fields_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.email_remove_fields_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4a61908108712c2d7eb4af7068ecd13be3f3c820a28a392ed2b46b2072811171
description: You can customize the Outgoing Email Action layout by removing fields or making them read-only. However, keep the following considerations in mind because your adjustments can affect other areas of the layout or require you to populate other fields with content.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Customized Fields in the Outgoing Email Action Layout

You can customize the Outgoing Email Action layout by removing fields or making them read-only. However, keep the following considerations in mind because your adjustments can affect other areas of the layout or require you to populate other fields with content.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Group</strong>, <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

## Fields in the Email Message Layout

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <thead class="slds-text-title_caps ">
            <tr><th class="slds-cell-wrap" scope="col" id="d51315e79">Field</th>
            <th class="slds-cell-wrap" scope="col" id="d51315e82">Consequence</th>
          </tr></thead>
          <tbody><tr class="">
            <td class="slds-cell-wrap" data-label="Field" headers="d51315e79">Subject</td>
            <td class="slds-cell-wrap" data-label="Consequence" headers="d51315e82">
              <p>When you remove the Subject field from the layout, the Merge Field icon is hidden
                in the email composer.</p>
              <p>You can’t send emails unless at least one of these fields has content. </p>
              <ul>
                <li>Subject field</li>

                <li>HTML Body or Text Body field</li>

              </ul>

              <p>As the sender, you can provide the content, or it can be automatically inserted
                using predefined values. An email template can also include the content for these
                fields.</p>
              <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                <div class="slds-media slds-media_responsive">
                  <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png" alt="Note"></span></div>
                  <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Note</span> When you also remove the HTML Body field from the layout, the Insert Template
                    icon is hidden in the email composer.</div>
                </div>
              </div>

            </td>
          </tr>
          <tr class="">
            <td class="slds-cell-wrap" data-label="Field" headers="d51315e79">HTML Body</td>
            <td class="slds-cell-wrap" data-label="Consequence" headers="d51315e82">
              <p>When you remove the HTML Body field from the layout, these icons are hidden in the
                email composer:</p>
              <ul>
                <li>Merge field</li>

                <li>Preview</li>

                <li>Insert availability (requires an Inbox license)</li>

              </ul>

              <p>You can’t send emails unless at least one of these fields has content. </p>
              <ul>
                <li>Subject field</li>

                <li>HTML Body or Text Body field</li>

              </ul>

              <p>As the sender, you can provide the content, or it can be automatically inserted
                using predefined values. An email template can also include the content for these
                fields.</p>
            </td>
          </tr>
          <tr class="">
            <td class="slds-cell-wrap" data-label="Field" headers="d51315e79">Text Body</td>
            <td class="slds-cell-wrap" data-label="Consequence" headers="d51315e82">
              <p>You can’t send emails unless at least one of these fields has content. </p>
              <ul>
                <li>Subject field</li>

                <li>HTML Body or Text Body field</li>

              </ul>

              <p>As the sender, you can provide the content, or it can be automatically inserted
                using predefined values. An email template can also include the content for these
                fields.</p>
            </td>
          </tr>
          <tr class="">
            <td class="slds-cell-wrap" data-label="Field" headers="d51315e79">Recipient (To:, Cc:, and Bcc:)</td>
            <td class="slds-cell-wrap" data-label="Consequence" headers="d51315e82">
              <p>You can’t send emails unless there’s at least one recipient.</p>
            </td>
          </tr>
        </tbody></table>

#### See Also

- [Use Insert Availability to Optimize Meeting Scheduling](https://help.salesforce.com/s/articleView?id=sales.inbox_client_insert_availability.htm&release=264.0.0&type=5 "Finally got a response from that prospect you’ve been hunting down for weeks? To avoid back and forth emails when trying to schedule a meeting, use the insert availability feature. Don’t have time to email your availability? Give a teammate calendar access to schedule your meetings.")