---
schema_version: "1"
id: 2d66350de7228cb78c6fda4645b232423dc9c392fdaf003f3e90c42886ceca29
title: Considerations for Sending Mass Email in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/email_mass_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.email_mass_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 65ee24711a36a0f23fe24403229af1234b3b95eaad46a8534e058ab1e529705d
description: Before you send a mass email—an email to a list of contacts, leads, or person accounts—consider a few key points.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Considerations for Sending Mass Email in Salesforce Classic

Before you send a mass email—an email to a list of contacts, leads, or person accounts—consider a few key points.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

- You can send a mass email to a recipient list that consists of contacts, leads, person accounts, or users that you can view in Salesforce.
- If a standard email field is hidden via field-level security, the Mass Email links for contacts and leads don’t appear.
- You can send a mass email to an address in a standard email field. Mass email with a custom email field isn’t supported.
- Before you send a mass email, create a custom view of contacts, leads, person accounts, or cases without an email address. In the search criteria, select “Email equals” and leave the third field blank. You can then update those records before sending your emails. You can’t validate an email address without sending an email message.
- You can’t send a mass email that uses a Visualforce email template.
- Attachments are sent as links rather than as physical files. When recipients click the attachment link in the email, a preview opens in a separate browser window. From that window, they can download the file if they want. Attachments are stored for 30 days.
- Mass email functionality doesn’t recognize duplicates or remove them from a mass email list. All records that meet the filter criteria are pulled into the list, even if they share the same email address.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note The addressed and sent-to numbers in mass email status messages differ in these situations.

- One or more selected recipients opted out of receiving mass email after the mass email was scheduled but before it was processed.
- One or more selected recipient email addresses were removed from the contact or lead after the mass email was scheduled but before it was processed.
- The user who sent the mass email was deactivated after the mass email was scheduled but before it was processed. Salesforce doesn’t send mass emails that a now deactivated user scheduled.

#### See Also

- [Mass Email Limitations](https://help.salesforce.com/s/articleView?id=sales.limitations_email_mass.htm&release=264.0.0&type=5 "Review these limitations that apply to sending mass emails.")