---
schema_version: "1"
id: c19ee4940fc132d9a4e0995e7879bfbccbe537f08014ca18975829fcacf2aa6e
title: Engagements and Alerts in the Outlook and Gmail Integrations with Inbox
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/email_int_user_inbox_engagements.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.email_int_user_inbox_engagements.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1ef030f8f096047be9ce13d59175739d210af2afe4afb02367eaccd2d9bbd9a4
description: The Feed tab in the integration provides a comprehensive look at how your customers and prospects engage with the emails that you send. The feed includes information such as replies to emails sent from across Salesforce, not just from Outlook or Gmail.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Engagements and Alerts in the Outlook and Gmail Integrations with Inbox

The Feed tab in the integration provides a comprehensive look at how your customers and prospects engage with the emails that you send. The feed includes information such as replies to emails sent from across Salesforce, not just from Outlook or Gmail.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong>, <strong>Einstein 1 Sales</strong>, and <strong>Agentforce 1 Sales</strong> Editions. Available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions.</td></tr></tbody></table>

Engagement data is gathered for all emails that you send from the Outlook and Gmail integrations with Inbox. That includes emails generated from the Work Queue if you have Sales Engagement, and emails that aren’t set for email tracking. Engagement data is also available if Einstein Activity Capture is on and the email includes at least one external recipient.

The Feed tab includes these actions for emails sent with tracking on:

- A recipient opens an email.
- A recipient clicks a tracked link.

The Feed tab includes these actions for each recipient on an email:

- A recipient replies to an email.
- You receive an automated out-of-office reply.
- An email bounces back to you.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_tip.png)

Tip If you use the Work Queue, you have Sales Engagement. You also receive alerts in the feed when a new lead, contact, or person account is assigned to you.

The feed shows the last 30 days’ of engagements, with the most recent notifications at the top. Use the sorting and filtering options to find your hottest leads. If you use cadences and the Work Queue, you can also find the engagement data in the My Feed tab within the Work Queue. Your Salesforce admin determines whether you also have a Feed tab with the same information.

#### See Also

- [View Prospect Engagement in the Work Queue](https://help.salesforce.com/s/articleView?id=sales.hvs_engagement_work_queue.htm&release=264.0.0&type=5 "Prioritize your sales outreach based on prospect engagement shown in the My Feed tab.")
- [View Engagement for Specific Emails on Lead, Contact, and Person Account Records](https://help.salesforce.com/s/articleView?id=sales.hvs_engagement_activity_timeline.htm&release=264.0.0&type=5 "On lead, contact, and person account records, when the activity timeline shows email activity, sales reps can access the engagement details for the most recent email.")