---
schema_version: "1"
id: 73441da4b3dd9f6dfaf66dd9aa7d2e8f810dbeaa434578179e38b69bbcbae7cf
title: Add Salesforce Inbox Features to the Outlook and Gmail Integrations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/email_int_setup_inbox_add_features.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.email_int_setup_inbox_add_features.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 94aa2755623745105d6a91336fc24ba9be7bf0eea248335bc5e71c1e6ab68a28
description: Add Salesforce Inbox features to your integration with Microsoft® Outlook® or with Gmail™ to give your reps access to more tools to increase their productivity. You already have the integration enabled. With the addition of an Inbox license, you can easily add Inbox productivity features.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Add Salesforce Inbox Features to the Outlook and Gmail Integrations

Add Salesforce Inbox features to your integration with Microsoft® Outlook® or with Gmail™ to give your reps access to more tools to increase their productivity. You already have the integration enabled. With the addition of an Inbox license, you can easily add Inbox productivity features.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong>, <strong>Einstein 1 Sales</strong>, and <strong>Agentforce 1 Sales</strong> Editions. Available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d130088e75">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d130088e75 ">To assign permission sets to users:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d130088e75 ">Assign Permission Sets</td>

          </tr>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d130088e75 ">To set up custom email application panes:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d130088e75 ">Customize Application</td>

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d130088e75 ">To create and save Lightning pages in the Lightning App Builder:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d130088e75 ">Customize Application</td>

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d130088e75 ">To view Lightning pages in the Lightning App Builder</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d130088e75 ">View Setup and Configuration</td>

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1. From Setup, in the Quick Find box, enter Integration, and then select either **Outlook Integration and Sync** or **Gmail Integration and Sync**.
2. Expand **Let users access Salesforce records**.
3. If you use Outlook, make sure that **Email to Salesforce** and **Use Enhanced Email** are enabled.
4. In the Inbox in the Integration section, select **Edit Settings** and enable **Make Inbox Available to Users** in the Salesforce Inbox page.
    
    You can also access this setting by entering Inbox in the Quick Find box in Setup and selecting **Setup Assistant**.
5. In the Salesforce Inbox page, select **Assign Permissions Sets**. Assign the Inbox With Einstein Activity Capture or Inbox Without Einstein Activity Capture permission set to reps who can use Inbox features.
    
    If your reps use Sales Engagement, the Sales Engagement User permission set also includes Inbox features.
6. Return to the Outlook Integration and Sync or Gmail integration and Sync setup page.
7. To change the layout or availability of features in the integration, enable **Customize Content with App Builder**, and select to create an email application pane. Use the Lightning App Builder to customize the pane.
    
    The email application pane is a Lightning App Builder page that applies to the Salesforce pane in Outlook or Gmail. When you enable Inbox, the default email application pane includes all Inbox productivity features. To include only the features that your reps need, or to change the organization of the features in the pane, create one or more custom panes.
    
    ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_tip.png)
    
    Tip To start your custom design, use the **With Inbox Features** option in the Email Application Pane section. Then, remove the features that you don’t need from the default email application pane.
8. Activate the email application pane, and assign it to the appropriate user profiles.
    
    Sales reps with an Inbox permission set see the new pane the next time they open the integration in their email.

#### See Also

- [Do More While Composing Emails in Outlook and Gmail](https://help.salesforce.com/s/articleView?id=sales.email_int_user_inbox.htm&release=264.0.0&type=5 "If your Salesforce admin has enabled Inbox, you’ve one or more productivity tools available while composing emails. Your Salesforce admin determines which tools are available in your integration.")
- [Select Who Can Use Salesforce Inbox Features in the Outlook and Gmail Integrations](https://help.salesforce.com/s/articleView?id=sales.email_int_setup_inbox_who.htm&release=264.0.0&type=5 "Add Inbox features to the integration with Microsoft® Outlook® or with Gmail to provide your sales reps with more tools to streamline their work. Use one of the Inbox permission sets to turn on the productivity features for sales reps who need them.")
- [Customize the Email Application Pane for Outlook and Gmail](https://help.salesforce.com/s/articleView?id=sales.email_int_setup_custom_pane_parent.htm&release=264.0.0&type=5 "You can tailor the email application pane used in Microsoft® Outlook® and in Gmail™ to better fit how your reps do their work.")
- [Considerations for Outlook Shared Folders in Outlook Integration](https://help.salesforce.com/s/articleView?id=sales.app_for_outlook_user_shared_mailbox.htm&release=264.0.0&type=5 "Sales reps can log emails and events to Salesforce from Outlook shared folders. For example, someone delegates access to their inbox or calendar to a teammate, or a group uses a shared email address such as info@company.com. Review the considerations about how the Outlook integration features work in shared folders.")
- [Lightning App Builder](https://help.salesforce.com/s/articleView?id=platform.lightning_app_builder_overview.htm&type=5&language=en_US)