---
schema_version: "1"
id: 0b29bbc531e24452633db47b8df2b8505fc2b415fb20f9757528977ebd76180b
title: Outlook and Gmail Integration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/email_int_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.email_int_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9915fb33573b38ad50bfec4250484c2774094a0fa313d7b4cc64704ab7ed99a1
description: Sales reps spend a good portion of their day working in their email, and switching back to Salesforce to get customer, prospect, and opportunity information. Isn’t it time to use email and Salesforce together? The Salesforce integration with Outlook® and Gmail™ helps your reps manage their sales more efficiently. Your reps can view, edit, and add Salesforce records directly from their email, and relate emails and events to Salesforce records.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Outlook and Gmail Integration

Sales reps spend a good portion of their day working in their email, and switching back to Salesforce to get customer, prospect, and opportunity information. Isn’t it time to use email and Salesforce together? The Salesforce integration with Outlook® and Gmail™ helps your reps manage their sales more efficiently. Your reps can view, edit, and add Salesforce records directly from their email, and relate emails and events to Salesforce records.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales, Service, and Lightning Platform in: <strong>Essentials</strong>, <strong>Group</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

- **[Outlook and Gmail Integration and Inbox Email Productivity Features](https://help.salesforce.com/s/articleView?id=sales.email_int_features.htm&release=264.0.0&type=5)**  
    Email integrations provide sales reps with Salesforce data directly in Microsoft Outlook and Gmail. Review the features available in each environment.
- **[Considerations for Email Privacy Preferences in the Outlook and Gmail Integrations](https://help.salesforce.com/s/articleView?id=sales.email_int_email_privacy.htm&release=264.0.0&type=5)**  
    Your prospect’s and customer’s email privacy is important. Help to ensure that their email restrictions and privacy are respected when sales reps send emails from the Outlook and Gmail integrations.
- **[Outlook and Gmail Integration License Support](https://help.salesforce.com/s/articleView?id=sales.email_int_license_support.htm&release=264.0.0&type=5)**  
    You can set up the Outlook and Gmail integrations for users who are assigned to Sales Cloud, Service Cloud, and some Lightning Platform licenses. If you extend the integration with Salesforce Inbox, users require an Inbox license.
- **[Set Up the Outlook and Gmail Integrations](https://help.salesforce.com/s/articleView?id=sales.email_int_setup_parent.htm&release=264.0.0&type=5)**  
    To integrate Salesforce with Microsoft® Outlook® or Gmail™ requires a server-side setup and a client-side setup. After setup, you can either use the default email application panes or customize them to meet your reps needs.
- **[Use the Outlook and Gmail Integrations](https://help.salesforce.com/s/articleView?id=sales.email_int_user_parent.htm&release=264.0.0&type=5)**  
    Increase your productivity and work smarter and faster without leaving your email application. With the integration to Salesforce, see relevant Salesforce records in Outlook® and Gmail™, and relate email messages to Salesforce, keeping your teammates up-to-date with your communications.
- **[Give Outlook Access to Salesforce](https://help.salesforce.com/s/articleView?id=sales.app_for_outlook_user_setup_2.htm&release=264.0.0&type=5)**  
    To view and work with Salesforce data in Microsoft® Outlook®, and to relate emails to Salesforce records, reps must give Outlook access to Salesforce.

#### See Also

- [Outlook Integration System Requirements](https://help.salesforce.com/s/articleView?id=sales.app_for_outlook_system_requirements.htm&release=264.0.0&type=5 "Make sure that your system meets these requirements before you integrate with Microsoft Outlook.")
- [Outlook and Gmail Integration Tour](https://help.salesforce.com/s/articleView?id=sales.email_int_user_overview.htm&release=264.0.0&type=5 "The integration appears as a side panel next to an open email or event in your email.")
- [Outlook and Gmail Integration and Inbox Email Productivity Features](https://help.salesforce.com/s/articleView?id=sales.email_int_features.htm&release=264.0.0&type=5 "Email integrations provide sales reps with Salesforce data directly in Microsoft Outlook and Gmail. Review the features available in each environment.")
- [Explore Email and Calendar Integration Products](https://help.salesforce.com/s/articleView?id=sales.sfo_vs_email_connect.htm&release=264.0.0&type=5 "Salesforce provides several tools that integrate with Microsoft or Google email and calendar applications. If you’re using Salesforce for Outlook (Retiring) or Lightning Sync, prepare for the move to a replacement product.")
- [Considerations for Running Outlook Integration and Salesforce for Outlook (Retiring) Simultaneously](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sfo_n_ec_limits.htm&release=264.0.0&type=5 "While you can enable both the Outlook integration and the Salesforce for Outlook Side Panel in the same organization, users can’t run both Microsoft® integration features at the same time.")