--- schema_version: "1" id: e60e3ea30f8a2b22032dee05bb20095e7691c2733a07510911168feb88bac39e title: Outlook and Gmail Integration and Inbox Email Productivity Features collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/email_int_features.md canonical_url: https://help.salesforce.com/s/articleView?id=sales.email_int_features.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 5f413b07454290c0cefc9d7af90bc3e4004748ed54d50f39cfc245d6e7ac412e description: Email integrations provide sales reps with Salesforce data directly in Microsoft Outlook and Gmail. Review the features available in each environment. products: - Sales Cloud - Cross Cloud - Service Cloud Voice release: "264" --- # Outlook and Gmail Integration and Inbox Email Productivity Features Email integrations provide sales reps with Salesforce data directly in Microsoft Outlook and Gmail. Review the features available in each environment. ### Required Editions
Available in: Salesforce Classic and Lightning Experience
Available with Sales Cloud, Service Cloud, and Lightning Platform in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions
The Outlook integration (with or without email productivity features) is available in the [Microsoft AppSource Store](https://appsource.microsoft.com/en-us/product/office/WA104379334?tab=Overview) as a Salesforce add-in. The Gmail integration (with or without email productivity features) is available in the [Chrome Web Store](https://chrome.google.com/webstore/category/apps) as a Salesforce Chrome extension. Some email productivity features are also available when sending email from Lightning Experience. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png) Note Email productivity features are available with an Inbox, Sales Cloud Einstein, or Sales Engagement license. Sales reps can access email productivity features from their desktop email applications or Lightning Experience. The table lists the features available in each environment. | Feature | Outlook and Gmail Integration | Outlook and Gmail Integration with Email Productivity Features | | --- | --- | --- | | Use the Lightning App Builder to customize the layout and features that reps see (admins only) | Yes | Yes | | Add Lightning components, including AppExchange components (admins only) | Yes | Yes | | Log emails and events to Salesforce records | Yes | Yes | | Log emails and events to Salesforce records created from custom objects | Yes | Yes | | Log emails and events to Salesforce records from a shared folder | Yes | Yes | | Create Salesforce contacts, leads, and other records | Yes | Yes | | Log a call by using a global action | Yes | Yes | | Use Lightning and HTML email templates | Yes | Yes | | Report on activities | Yes | Yes | | Insert available times for internal and external meetings and schedule meetings on behalf of a colleague\* | \-- | Yes | | Insert a scheduling link that the recipient uses to create internal and external meetings at a time that works for them\* | \-- | Yes | | Insert the next three available meeting times for each of the next three business days, excluding the current business day\* | \-- | Yes | | Schedule emails to send later\* | \-- | Yes | | View, edit, and create text shortcuts | \-- | Yes | | Know when recipients open emails | Yes | Yes | | Know when recipients click links in emails | Yes | Yes | | Tasks | \-- | \-- | \*Also available when sending an email from Lightning Experience if you have an Inbox license. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png) Note From the email integrations, you can log emails to cases but not send an email directly from a case. Some Einstein features, available in Lightning Experience, are also available. | Einstein Feature | Outlook and Gmail Integration | Outlook and Gmail Integration with Email Productivity Features | | --- | --- | --- | | Einstein Activity Capture for automatic email and event logging | Yes | Yes | | Einstein Sales Emails | Yes | Yes | | Lead Scoring | Yes | Yes | | Opportunity Scoring | Yes | Yes | | Opportunity Insights | Yes | Yes | | Account Insights | Yes | Yes | | Email Insights | \-- | \-- | | Recommended Connections | \-- | \-- | #### See Also - [Outlook Integration System Requirements](https://help.salesforce.com/s/articleView?id=sales.app_for_outlook_system_requirements.htm&release=264.0.0&type=5 "Make sure that your system meets these requirements before you integrate with Microsoft Outlook.") - [Gmail Integration System Requirements](https://help.salesforce.com/s/articleView?id=sales.app_for_gmail_system_requirements.htm&release=264.0.0&type=5 "Make sure that your system meets these requirements before you integrate with Gmail™.") - [Salesforce Inbox](https://help.salesforce.com/s/articleView?id=sales.inbox.htm&release=264.0.0&type=5 "Inbox features increase sales reps’ productivity on every email message, whether they’re on the go or at their desk.") - [Email Customers](https://help.salesforce.com/s/articleView?id=service.cases_email_parent.htm&type=5&language=en_US) - [Einstein Features in Sales Cloud](https://help.salesforce.com/s/articleView?id=sales.sales_core_artificial_intelligence.htm&type=5&language=en_US)