---
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title: Considerations for Email Privacy Preferences in the Outlook and Gmail Integrations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/email_int_email_privacy.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.email_int_email_privacy.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e5e797ec5fd5611f7fe330979f115c859b14a8ae153438680dd44af60125c4dc
description: Your prospect’s and customer’s email privacy is important. Help to ensure that their email restrictions and privacy are respected when sales reps send emails from the Outlook and Gmail integrations.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Considerations for Email Privacy Preferences in the Outlook and Gmail Integrations

Your prospect’s and customer’s email privacy is important. Help to ensure that their email restrictions and privacy are respected when sales reps send emails from the Outlook and Gmail integrations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Cloud, Service Cloud, and Lightning Platform in: <strong>Essentials</strong>, <strong>Group</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

Keep these considerations in mind if you’ve enabled email privacy settings for your company:

- Email privacy settings for contacts, leads, and person accounts are available in the record details. Email privacy settings apply whether you’re sending the email from Lightning Experience or from Outlook or Gmail.
- The integrations show when a contact, lead, or person has opted to not receive a type of email, or to not have email messages tracked.
    
    ![The email integration People section with email privacy settings shown.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/email_integrations/email_int_email_privacy.png)
- The Send Non-Commercial Email permission, which allows Salesforce users to send transactional emails from Lightning Experience, isn’t enforced in the Outlook and Gmail integrations. It’s the sales reps’ responsibility to respect an email recipient’s privacy when sending emails from Outlook or Gmail.

#### See Also

- [Set Up Tracking and Storage of Certain Data Privacy Preferences](https://help.salesforce.com/s/articleView?id=platform.individuals_setup_data_privacy.htm&type=5&language=en_US)
- [Enable the Enforce Email Privacy Settings Preference](https://help.salesforce.com/s/articleView?id=sales.emailadmin_enforce_email_privacy_settings.htm&release=264.0.0&type=5 "You can set up Salesforce to respect each recipient’s email privacy preferences, set in the data privacy record based on the Individual object. These preferences apply to contacts, leads, person accounts, and users, and include email tracking and opting out of email.")
- [Considerations for Opting Out of Email](https://help.salesforce.com/s/articleView?id=sales.emailadmin_opting_out_considerations.htm&release=264.0.0&type=5 "Keep these considerations in mind when setting up Salesforce to let your customers opt out of email from your company.")
- [What’s the Difference Between Email Opt Out and Individual Email Privacy Settings?](https://help.salesforce.com/s/articleView?id=sales.emailadmin_opting_out_differences.htm&release=264.0.0&type=5 "For leads, contacts, and person accounts, there are several email privacy preferences that affect whether that person can be sent an email.")