---
schema_version: "1"
id: 39923d3f03b5e0f46951782f15dae6771dd4c1d64075d17318533c657e3b752c
title: Set Up Send Through External Email Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/email_enable_send_through_external.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.email_enable_send_through_external.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 128429720ab33048e78dfdfd8bca5a4bd5a44941c29e6e2155e41f2cfd7ad62b
description: Set up your users to send email written in Salesforce using their Gmail or Outlook accounts. When you enable an external email service, it is enabled for all users with the standard user profile or with the Send Email through External Email Service user permission.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Set Up Send Through External Email Services

Set up your users to send email written in Salesforce using their Gmail or Outlook accounts. When you enable an external email service, it is enabled for all users with the standard user profile or with the Send Email through External Email Service user permission.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Setup available in: Lightning Experience and Salesforce Classic.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d173355e85">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d173355e85 ">To set up Send through External Email Services</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d173355e85 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

When using Microsoft Azure to send email through Microsoft, this delegated permission for the default Salesforce application is required. Use Azure’s application roles to assign the permission.

- API Name: Microsoft Graph
- Permission: Send mail as user

1. From Setup, in the Quick Find box, enter Send through External Email Services, and then select **Send through External Email Services**.
2. Select either **Send through Gmail** or **Send through Office 365**.
3. From Setup, enter Deliverability in the Quick Find box, then select **Deliverability** under Email.
4. Set the access level for sending email to **All email**.

Users can send email through the external service in the Lightning Experience Email Composer using the OAuth industry standard. User credentials aren’t stored within Salesforce.

Users can choose between sending through the external service or through Salesforce the first time they use the email action. Users can manage their external and Salesforce email configuration from My Email Settings in their personal settings.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note With Email Relay, users can send email through an external service or Salesforce.

#### See Also

- [Send Through External Email Services](https://help.salesforce.com/s/articleView?id=sales.emailadmin_sendthroughexternal_overview.htm&release=264.0.0&type=5 "Send email from Salesforce using your Google or Microsoft accounts. Then, to recipients, emails look like they were sent from those accounts, and you see those emails in your Gmail or Outlook Sent Items folder.")
- [Considerations for Send Through External Email Services](https://help.salesforce.com/s/articleView?id=sales.emailadmin_sendthroughexternal_considerations.htm&release=264.0.0&type=5 "Review details before setting up Send through External Email Services, including details about triggers and workflow rules and information for organizations that use Communities.")