---
schema_version: "1"
id: 72789f22d1d33a233462fe628b412fcc4efcec4afa2acb2588655c78a384af61
title: Draft a Sales Email with Einstein Generative AI
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/einstein_sales_emails_draft.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.einstein_sales_emails_draft.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 063a250d075be44a32a51a47ca982223f044c6304017e7a700d4455855f4d6da
description: Use the power of Einstein to crush that next email. Einstein pulls in a contact’s name and info to customize your email. But unlike a static template, Sales Emails creates a new, personalized output every time.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Draft a Sales Email with Einstein Generative AI

Use the power of Einstein to crush that next email. Einstein pulls in a contact’s name and info to customize your email. But unlike a static template, Sales Emails creates a new, personalized output every time.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the Einstein for Sales add-on, which is available for an extra cost in <strong>Performance</strong> and <strong>Unlimited</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d159006e66">User Permissions Needed</th>
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        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d159006e66 ">To send sales emails using Einstein generative AI:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d159006e66 ">Einstein Sales Emails Permission Set</td>

          </tr>
        </tbody>
      </table>

[Watch a demo](https://salesforce.vidyard.com/watch/iGVPAuCqV89eVsjRBhFeB9).

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note

The language used to write the prompt instructions or any response language requested in the instructions doesn’t determine the output language. Instead, the execution logic determines the language used in the response. [Learn how the output language is determined](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_single_template_languages.htm&language=en_US).

1. You can use Einstein to create emails in Salesforce and in Salesforce email integrations for Outlook and Gmail.
    - In Salesforce, open the email composer anywhere in Lightning Experience.
    - In Gmail or Outlook integrations, locate the Einstein Sales Emails component in the email application pane.
2. Enter a recipient with a contact or lead record in Salesforce, where the record has an email address.
3. Click **Draft with Einstein**.
    
    ![The Draft with Einstein button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/sales_users_email/einstein_gpt_sales_emails_draft_click_draft_with_einstein.png)
4. Decide whether to use pre-made email instructions or create your own.
5. Review and send the email.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important This tool uses generative AI, which is known to include inaccurate or harmful responses. Before sharing externally, review the output for accuracy and safety. You assume responsibility for the output when sharing.

- **[Use Pre-Made Email Instructions to Draft a Sales Email](https://help.salesforce.com/s/articleView?id=sales.einstein_sales_emails_draft_premade.htm&release=264.0.0&type=5)**  
    Ask Einstein generative AI to draft some of your most common types of emails, such as introductions and follow-up nudges. Like email templates, Einstein pulls in a contact’s name and information to customize your email. But unlike a static template, Einstein creates personalized output every time.
- **[Best Practices for Sales Email Prompt Templates](https://help.salesforce.com/s/articleView?id=sales.sales_emails_prompt_templates_best_practices.htm&release=264.0.0&type=5)**  
    Conside these best practices to get the most out of your sales email prompt templates.
- **[Use Einstein and Personal Email Instructions to Draft a Sales Email](https://help.salesforce.com/s/articleView?id=sales.einstein_sales_emails_draft_gen_ai.htm&release=264.0.0&type=5)**  
    Use your own instructions with Einstein generative AI to draft your sales emails. Like email templates, Einstein pulls in a contact’s name and information to customize your sales email. But unlike a static template, Einstein creates unique, personalized output every time.
- **[Control If Users Can Enter Their Own Sales Email Prompt Instructions](https://help.salesforce.com/s/articleView?id=sales.einstein_sales_emails_enable_disable.htm&release=264.0.0&type=5)**  
    Salesforce admins can control if anyone can enter instructions for Einstein to use in creating a unique draft email. This feature is on by default.
- **[What’s the Difference Between Sales Emails and Agentforce?](https://help.salesforce.com/s/articleView?id=sales.sales_emails_differences.htm&release=264.0.0&type=5)**  
    Sales reps have a choice of tools when creating emails. Determine which tool is best to meet your goals, and learn how to use generative AI in the flow of work.

#### See Also

- [_Salesforce Help_: Prompt Builder](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_about.htm&type=5&language=en_US)
- [_Salesforce Help_: Using a Single Prompt Template for Multiple Languages](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_multi_languages.htm&language=en_US)