---
schema_version: "1"
id: 97c8920727058a631fde61e934c1edaf482749e7c0ecb65399251204659fafe0
title: Vendor Transcript Processing
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eci_vendor_transcript.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eci_vendor_transcript.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 12665b29d3f1a4d61d231d083a795a82646cfb3bf0e2772a40026d6675469456
description: With Vendor Transcript Processing, your sales teams can quickly access call summaries and critical call insights for their video calls. Sales managers can quickly deliver coaching tips to their reps and see how they’re doing. Existing ECI customers can toggle the feature on. New customers have it auto-enabled and can’t turn it off.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Vendor Transcript Processing

With Vendor Transcript Processing, your sales teams can quickly access call summaries and critical call insights for their video calls. Sales managers can quickly deliver coaching tips to their reps and see how they’re doing. Existing ECI customers can toggle the feature on. New customers have it auto-enabled and can’t turn it off.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

## Enable Vendor Transcript Processing

Vendor Transcript Processing is on by default for orgs newly enabling Einstein Conversation Insights. The feature can’t be turned off after it’s enabled.

To enable Vendor Transcript Processing, from Salesforce Go, enter Einstein Conversation Insights under Features. Then enable **Vendor Transcript Processing**.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note As part of the ECI data migration to the Salesforce Platform, Vendor Transcript Processing is automatically enabled for the migrated orgs starting Summer ’26.

## Enable Auto-Transcribe with Your Video Provider

In order to ensure that transcriptions are available in Salesforce, we recommend that you turn on auto-transcribe in your video provider’s setup page. This ensures that you don’t miss processing any calls that you might forget to transcribe. More information is available on each provider’s site:

- [Google Meet](https://workspaceupdates.googleblog.com/2024/10/admin-settings-for-automatic-google-meet-recording-transcripts-take-notes-with-gemini.html)
- [Microsoft Teams](https://learn.microsoft.com/en-us/microsoftteams/meeting-transcription-captions)
- [Zoom](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065911)

Calls must be transcribed in order to be processed. If calls are recorded without being transcribed, related records are created that don't include a transcript or insights.

## Connect Your Video Recording Provider

Make sure your [video recording provider is connected](https://help.salesforce.com/s/articleView?id=sales.ci_setup_recording_providers_video.htm&language=en_US) to start processing your calls with Einstein Conversation Insights.

After video recording providers are enabled at the org level, users need to [connect their accounts](https://help.salesforce.com/s/articleView?id=sales.video_zoom_use_setup_user.htm&language=en_US&type=5) to use them with Einstein Conversation Insights.

## Keyword and Automatic Insights

With Vendor Transcript Processing, all the available keyword insights (competitor, product, and custom insight) are supported.

The automatic insights available to Einstein Conversation Insights for Sales users include:

Insights Available with Vendor Transcript Processing  
| Insight Type | Description |
| --- | --- |
| Next Steps | Follow-up, scheduling, and action items mentioned in calls |
| Pricing Mentioned | Quotes, cost, payment, and purchase orders mentioned in calls |
| Challenges | Issues such as time, additional approval, or other challenge-related phrases |
| Objection - Budget | Objection related to price |
| Objection - Authority | Objection calling for input from someone else |
| Objection - Need | Objection related to a lack of interest or need |
| Objection - Timing | Objection indicating that the timing isn’t right |

The Trending, Longest Monologue, Longest Customer Story, and Question automatic insights aren't available in orgs with Vendor Transcript Processing enabled.

## Supported Transcription Languages

With Vendor Transcript Processing, the languages available for transcription are limited to those supported by each vendor. Check the help resources for each vendor to see the complete list of languages available:

- [Google Meet](https://support.google.com/meet/answer/12849897)
- [Microsoft Teams](https://learn.microsoft.com/en-us/microsoftteams/meeting-transcription-captions)
- [Zoom Meetings for Video](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064927#h_47258300231281709697709599)