---
schema_version: "1"
id: d5001d5cfe0bee9eab4f8115ef66dc184bdcdd9209aa3b7cb231eb666242404e
title: Understand Deal Outcomes by Generating Closing Recaps
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eci_usi_understand_deal_outcomes.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eci_usi_understand_deal_outcomes.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e5e3cb5b458aaa2481d9ea99b7936c4a2103e55382800b9a6e26ddcfdd8f1e47
description: Generate an AI-powered summary of a closed opportunity to capture the history of the deal and the reasons for its outcome.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Understand Deal Outcomes by Generating Closing Recaps

Generate an AI-powered summary of a closed opportunity to capture the history of the deal and the reasons for its outcome.

| Available in: Lightning Experience |
| --- |
| Available in Einstein Conversation Insights in **Agentforce 1 Sales** Edition and Agentforce for Sales add-on license. |

For a closed opportunity record, deal recaps appear within the Deal Recap component, which you add to the opportunity page. Deal recaps also appear in Pipeline Inspection, under the Insights tab.

The recap is visible only to users with the Deal Recap Standard User permission set.

![Recap of an opportunity on the Pipeline Inspection page.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/call_coaching/eci_deal_recap_pipeline_inspection.png)

If you have the Deal Recap Edit User permission set, a dedicated field to provide closing notes set up by your admin, and you have edit access to the specific field and opportunity, regenerate the recap by clicking the **Regenerate** button. If you don’t have the required permissions, this button is hidden.

![The Deal Recap tile with the Regenerate button.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/call_coaching/eci_deal_recap_regenerate_button.png)