---
schema_version: "1"
id: e5f36902f9abfce0bd18a3d8f69ef0f10408e18a6695350a651d21d996e86938
title: Manage Excluded Numbers for Voice Connectors
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eci_connector_manage_excluded.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eci_connector_manage_excluded.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 77f4b220db63352bc3c6473d9a5a579200cd2036421d387cada7eab027df2676
description: Voice calls aren't processed if any meeting attendee is on the excluded number list. Add numbers related to calls that you don’t want processed. This step is optional.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Manage Excluded Numbers for Voice Connectors

Voice calls aren't processed if any meeting attendee is on the excluded number list. Add numbers related to calls that you don’t want processed. This step is optional.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d57170e79">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d57170e79 ">To enable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d57170e79 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. Click the Excluded Numbers tab, or from the Exclude Phone Numbers from Data Capture step, click **Manage Excluded Numbers**.
2. Click **Add**.
3. Add any phone numbers you want to exclude from data capture.
4. Click **Exclude**.