---
schema_version: "1"
id: 3ea70416e577792bb40623ad8aa4e07efe3587ca4b6fab79c83275880a49d03c
title: Assign an Integration User
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eci_connector_integration_user.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eci_connector_integration_user.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4bc982eb05c9058836444b56fe7f8bcc92d47cfe6d00773956094c489eb22e45
description: Assign the integration user for the voice connector app. The signed-in user is assigned as the integration user, so consider creating a separate user dedicated to third-party integrations with Einstein Conversation Insights.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Assign an Integration User

Assign the integration user for the voice connector app. The signed-in user is assigned as the integration user, so consider creating a separate user dedicated to third-party integrations with Einstein Conversation Insights.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d42284e82">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d42284e82 ">To enable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d42284e82 ">Customize Application</td>

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An integration user is assigned the custom access necessary to complete integrations between ECI and your voice provider. It’s a Salesforce best practice to use a separate user for this purpose and to dedicate this user to this integration.

You likely created a dedicated integration user based on the guidelines in the connector-specific configuration guides. Use that user for this task.

1. From Setup, enter Users in the Quick Find box, and then select **Users**.
2. Make sure an ECI access permission set and the Conversation Insights Integration User permission set are assigned to the integration user. Assign the System Administrator profile. The user also needs **API Enabled** enabled and access to the Voice Call object.
    
    For Amazon Connect, if you’re using a separate integration user for your Amazon Connect integration, this user also needs ECI access.
3. Log in as the integration user, and open the Voice Connector app.
4. From the Assign Your User as the Integration User step, click **Assign Integration User**.