---
schema_version: "1"
id: 10d7f86005ee93007792db95b3d3681f076a36d9c390a630a2b6c3fb9cf6a621
title: Enable Voice Connector Integration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eci_connector_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eci_connector_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c5d2628b3cd0753f3d3cd3691c6999d11340c3cca550457f9ca1bfbf8486c74a
description: Turn on the integration as the final step. The activation step order differs slightly depending on whether you want to automatically process calls from the past week.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Enable Voice Connector Integration

Turn on the integration as the final step. The activation step order differs slightly depending on whether you want to automatically process calls from the past week.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d80942e79">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d80942e79 ">To enable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d80942e79 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

You can automatically process voice calls associated with the connector from the past 7 days. This feature isn’t available with Amazon Connect.

If you don’t want to process voice calls, do steps 2–3 first, and then step 1.

1. From the Enable Integration step, turn on the toggle.
2. From Setup, enter **Einstein Conversation Insights** in the Quick Find box, and then select **General Settings**.
3. Turn on the voice connector you set up.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)
    
    Note For Dialpad, we recommend that you contact [Dialpad Support](https://www.dialpad.com/features/dialpad-tech-support/) about enabling auto recording capture prior to enabling the voice connector integration. For more information, see the [Dialpad Configuration Guide](https://resources.docs.salesforce.com/rel1/doc/en-us/static/pdf/eci_dialpad_guide.pdf).