---
schema_version: "1"
id: 015b133560bfad29b91383f0a17358f65247a14695e6de1d447203643f63ce40
title: Configure Generative Conversation Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eci_config_gen_insights.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eci_config_gen_insights.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7639a5353b3895fd9bf6889e3163b8f4a381069bcc11aaee0fc7b5aac595141a
description: Create generative insights from the Call Insights page in Setup. For best results, follow the steps listed in the setup wizard and test each insight in Call Explorer before activation.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Configure Generative Conversation Insights

Create generative insights from the Call Insights page in Setup. For best results, follow the steps listed in the setup wizard and test each insight in Call Explorer before activation.

### Required Editions

| Available in: Lightning Experience |
| --- |
| Available in **Enterprise**, **Performance**, **Unlimited**, and **Agentforce 1 Sales** Editions with Einstein Conversation Insights. |

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d38062e78">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d38062e78 ">To enable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d38062e78 ">Customize Application, View Setup, Modify All Data</td>

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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note We recommend testing different generative insights in Call Explorer before activating them for your org. Try asking different questions across multiple calls before configuring generative insights for your org.

1. From Setup, in the Quick Find box, enter Call Insights, and then select **Call Insights**.
2. Select **Configure Insight**.
3. Click **Generative Insight**, select a language, and then click **Next**.
4. Enter the name of the insight.
    
    This name appears as the header for the generative insight.
5. Enter the insight question.
    
    Use natural language to describe what you want to know about conversations. You don't need to phrase it as a question, but doing so may help you focus on the details that you want to extract.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_example.png)

Example

Generative Insight Examples  
| Name | Question |
| --- | --- |
| Key Takeaways | What were the key takeaways? |
| Customer Sentiment | Was the customer sentiment Positive, Neutral, or Negative? |
| Likelihood to Close | Based on the call transcript, do you think the customer will complete the purchase this quarter? |

Active generative insights apply to all transcribed calls by users with an Einstein Conversation Insights license.