---
schema_version: "1"
id: b9fe481d9026dda9161d7f2bd03b2f1a0f38fc5caa5675234f239fb88ebddf81
title: Call Explorer Powered by Einstein Generative AI
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eci_call_explorer.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eci_call_explorer.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: aafe714ec77c7a6ece990c98330b5f40112ba59348ea15cabe2f515412f06d3a
description: Einstein Conversation Insights users can ask questions directly from voice and video call records. Powered by Einstein, the new Call Explorer allows users to quickly gather information about a call, such as product mentions or outstanding customer questions.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Call Explorer Powered by Einstein Generative AI

Einstein Conversation Insights users can ask questions directly from voice and video call records. Powered by Einstein, the new Call Explorer allows users to quickly gather information about a call, such as product mentions or outstanding customer questions.

| Available in: Lightning Experience |
| --- |
| Available in **Starter**, **Pro**, **Enterprise**, **Performance**, **Unlimited**, and **Agentforce 1 Sales** Editions with the Einstein for Sales add-on and Einstein Conversation Insights. |

This feature is available to users with the Einstein Sales Call Explorer permission set and access to a voice or video call record.

To bring up Call Explorer, use the **Explore Conversation** button.

![video call record with call explorer docked composer](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/call_coaching/eci_call_explorer_composer.png)

Enter questions related to the call, and Einstein provides an answer.

Call Explorer delivers one answer per query. Previous questions and answers are not stored.

Call Explorer is also available with Agentforce (Default) as a standard action. For more information, see [Agent Actions](https://help.salesforce.com/s/articleView?id=ai.copilot_actions.htm&type=5&language=en_US).

- **[Considerations for Call Explorer](https://help.salesforce.com/s/articleView?id=sales.eci_call_explorer_considerations.htm&release=264.0.0&type=5)**  
    To use Call Explorer, consider supported functionality, usage, limitations and allowances, limits, and other issues.

#### See Also

- [Add Call Explorer to Voice Calls and Video Calls](https://help.salesforce.com/s/articleView?id=sales.eci_add_call_explorer.htm&release=264.0.0&type=5 "Enable Call Explorer by turning on the feature in Setup and assigning the related permission set to users.")