---
schema_version: "1"
id: 1b805173311c400cd1fd3e01bb183c681eb932d41129b92de91797057ebdd4d2
title: Add Call Explorer to Voice Calls and Video Calls
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eci_add_call_explorer.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eci_add_call_explorer.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 46cad5df5f2711657c9a5ce7593da6ff821fb5cbcd7eb8d567d4ea2532b1a795
description: Enable Call Explorer by turning on the feature in Setup and assigning the related permission set to users.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Add Call Explorer to Voice Calls and Video Calls

Enable Call Explorer by turning on the feature in Setup and assigning the related permission set to users.

### Required Editions

Prior to enabling Call Explorer, the following features must be enabled:

- Einstein Conversation Insights: This can be enabled in Setup, from the General Settings page under Einstein Conversation Insights.
- Einstein Generative AI: This can be enabled in Setup, from the Einstein Generative AI Setup page.

| Available in: Lightning Experience |
| --- |
| Available in **Starter**, **Pro**, **Enterprise**, **Performance**, **Unlimited**, and **Agentforce 1 Sales** Editions with the Einstein for Sales add-on and Einstein Conversation Insights. |

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d68337e94">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d68337e94 ">To enable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d68337e94 ">Customize Application</td>

          </tr>
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      </table>

1. From the Setup, enter Einstein for Sales in the Quick Find box and select **Einstein for Sales**.
2. Turn on Call Explorer.
3. From Setup, enter Permission Sets in the Quick Find box, and then select **Permission Sets**.
4. Click **Einstein Sales Call Explorer**, and then click **Manage Assignments** to assign the permission set to users.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)
    
    Note You can also assign permission sets per user. From Setup, enter Users in the Quick Find box, and then select **Users**. Click the name of individual users. In the Permission Set Assignments related list, click **Edit Assignments**.

#### See Also

- [Call Explorer Powered by Einstein Generative AI](https://help.salesforce.com/s/articleView?id=sales.eci_call_explorer.htm&release=264.0.0&type=5 "Einstein Conversation Insights users can ask questions directly from voice and video call records. Powered by Einstein, the new Call Explorer allows users to quickly gather information about a call, such as product mentions or outstanding customer questions.")